Senior Technical Account Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as a trusted and strategic advisor for clients, overseeing the complete Customer Success lifecycle from onboarding through to expansion.

• Become the go-to Cribl expert as clients develop their data pipelines.

• Build and sustain relationships with stakeholders and senior leadership.

• Promote the adoption and growth of existing use cases.

• Stay attuned to the needs and status of your customers.

• Communicate clearly and collaborate effectively across various functions.

• Continuously inspire, mentor, and guide team members.

• This role may involve standby, on-call, or off-hours responsibilities.

⛳️ Requirements

• At least 5 years of experience in a related role with a focus on customer advocacy and engagement in post-sales.

• A customer-first approach accompanied by excellent communication and relationship management abilities.

• Demonstrated success and experience working with large, complex enterprises.

• Familiarity with Observability, Logs, Metrics, IT Operations, and Security.

• Proven capability to enhance product value by developing new use cases.

• Quick learner with strong technical skills and problem-solving abilities.

• Willingness to travel as necessary (up to 25%).

• Must reside in Germany.

🏝️ Benefits

• Retirement and pension support.

• Paid holidays and time off.

• Assistance with remote office setup.

• Equity options.

• Additional wellness and support programs.