Senior Tech Product Manager

📋 Description

• Establish and clearly communicate the long-term vision, strategy, and roadmap for essential product areas within the customer care platform.

• Act as the main product owner, working closely with business leaders, Customer Excellence, and Engineering teams to prioritize features and address technical debt.

• Perform comprehensive analysis of user needs, business requirements, market trends, and competitive landscape to guide product decisions and uncover new opportunities.

• Create detailed Product Requirement Documents (PRDs), user stories, and acceptance criteria.

• Oversee the entire product lifecycle from ideation through development, launch, and iteration, operating within an agile framework.

• Coordinate go-to-market strategies, release communications, and internal training to promote successful product adoption.

• Establish and uphold the platform's configuration standards and usage policies, ensuring scalability and consistency across the Sprinklr environment.

• Define, track, and analyze key product success metrics to assess impact and guide future prioritization.

• Collaborate with the Engineering and Architecture teams to make informed trade-offs among technical complexity, design, and time-to-market.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent practical experience).

• 5+ years of experience in Product Management, including at least 3+ years focused on B2B SaaS platforms or enterprise software.

• Prior experience with Sprinklr or a comparable enterprise CX/CRM platform is highly desirable.

• Experience in defining product development for customer care or contact center technologies is advantageous.

• Proven track record of developing and executing a compelling product strategy and roadmap.

• Outstanding analytical, problem-solving, and data-driven decision-making abilities.

• Demonstrated capability to lead, influence, and communicate effectively across technical, business, and executive stakeholders.

• Strong familiarity with agile methodologies (Scrum/Kanban) and development tools (e.g., Jira, Confluence, Asana).

• Strategic Thinking: Capacity to synthesize complex business goals into clear product deliverables.

• Bias for Action: Results-oriented mindset with the ability to handle multiple priorities in a fast-paced environment.

• Executive Communication: Exceptional skill in presenting complex information and product vision to senior leadership.

🏝️ Benefits

• A combination of personal and organizational growth to accelerate your career and help you achieve your goals.

• A career development path customized to your objectives, with access to mentorship, training, and resources that will enhance your professional growth.

• The opportunity to engage in exciting and challenging projects as part of a dedicated, international team.

• A collaborative and innovative culture, where you’ll have the freedom to implement new ideas, shape processes, and contribute to the evolution of a growing company.

• The chance to work and learn from experts in various fields and connect with your team members at stimulating company events.