Senior Team Manager, Global Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct the daily operations of designated client team members, focusing on performance metrics, accountability, task delegation, and performance assessments.

• Ensure the smooth integration of services from the Project Management team.

• Foster the growth and development of the Project Management team, including succession planning and individual development plans.

• Manage study milestones and maintain proactive communication with clients.

• Implement best practices for budget and risk management while keeping accurate system documentation.

• Coordinate and track progress towards Project Management objectives.

• Engage proactively with clients to discuss the implications of their decisions and clarify their definitions of success.

• Promote and oversee continuous improvement, quality, and productivity through the consistent application, utilization, and evaluation of SOPs.

• Monitor and resolve client escalations, issues, and concerns effectively.

• Identify, track, and swiftly address service failures while taking preventive measures.

• Collaborate across teams and functions to facilitate global operations, work with BD Directors, eliminate obstacles, and enhance client delivery.

• Coordinate and manage a regional team and global clients to execute team strategies, structures, processes, and metrics.

• Deliver exceptional client satisfaction for Central Laboratory Services.

⛳️ Requirements

• Bachelor's degree in life science, medical, scientific, technical, or laboratory discipline.

• 5 or more years of experience in a leadership role.

• At least 2 years of experience managing leaders with direct reports.

• A minimum of 2 years of experience leading pharmaceutical or biotechnology projects.

• Preferably 2 or more years of experience in Central Laboratory Services.

• At least 1 year of experience in clinical research is preferred.

• A minimum of 1 year of experience in leading database management, study design, or global project management within the clinical research sector is preferred.

• At least 1 year of experience in quality event management (CAPA handling) is preferred.

• Experience managing leaders and larger teams of 20 or more individuals.

• Ability to inspire teamwork and motivate personnel in a multi-regional, matrixed environment.

• Strong negotiation capabilities.

• Excellent written, verbal, and interpersonal communication skills.

• Strong customer service orientation and a commitment to collaborative teamwork.

• High level of initiative and capability to work effectively across cross-functional teams.

• Proficiencies in planning, problem-solving, and organizational execution.

• Proven success in driving continuous improvement and managing change.

• Experience in team building, influencing stakeholders, and conflict resolution.

• Demonstrated track record of delivering complex projects on schedule and meeting quality standards.

🏝️ Benefits

• Annual bonus as part of the Labcorp Bonus Plan.

• Discretionary short- and long-term incentive packages.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term and long-term disability insurance.

• 401(k) retirement plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.