Senior Team Manager, Campaign Operations

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Lead, guide, and nurture a team of Campaign Operations experts, setting clear ownership, priorities, and performance expectations.

• Drive operational excellence through the implementation of standardized processes, thorough documentation, effective workload management, and the development of service level agreements (SLAs).

• Utilize systems thinking to pinpoint root causes of operational inefficiencies and redesign workflows for scalability and consistency.

• Oversee the complete execution of integrated marketing campaigns encompassing email, webinars, lifecycle initiatives, and digital programs.

• Ensure the precise, timely, and high-quality delivery of campaigns across various platforms, including Marketo, Iterable, Segment, and BigMarker.

• Supervise the intake, creation, quality assurance, launch, and post-launch processes to guarantee operational reliability and consistency.

• Design and refine a scalable campaign operations infrastructure, which includes workflows, templates, and governance models.

• Establish and uphold quality assurance standards, SLAs, and best practices to enhance execution quality and operational efficiency.

• Propel automation across campaign workflows and utilize AI capabilities to minimize manual efforts, accelerate launch times, and improve personalization at scale.

• Manage campaign intake and prioritization amidst competing stakeholder requests.

• Collaborate with marketers to convert marketing strategies into actionable plans.

• Ensure alignment on target audiences, timelines, dependencies, and performance expectations across all campaigns.

⛳️ Requirements

• Over 10 years of experience in Marketing Operations.

• More than 2 years of experience in people management, leading high-performing operational teams.

• Hands-on experience with Marketo is essential.

• Experience managing webinar and event technologies such as Zoom, BigMarker, and Goldcast.

• Familiarity with customer data platforms and event tracking tools like Segment.

• Strong understanding of campaign execution workflows, audience segmentation, and marketing automation best practices.

• Experience in creating scalable operational processes, documentation, and governance frameworks.

• Excellent skills in project management, communication, and stakeholder management.

• A strong analytical mindset with a proven track record of utilizing campaign and operational data to drive optimization.

• Ability to blend strategic thinking with hands-on execution in a dynamic, cross-functional environment.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options