Senior Systems Analyst, Salesforce

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Actively pursue and recognize necessary system improvements.

• Serve as the primary contact for business stakeholders concerning project and enhancement prioritization, coordination, and escalation.

• Evaluate current business processes and system configurations to identify deficiencies.

• Collect and document business requirements from end users while aiding in the prioritization process.

• Assess best practices and gather insights about the feature roadmap from vendors.

• Create solutions aimed at enhancing processes and user experience.

• Deliver proposed solutions to business stakeholders through formal design documentation, flowcharts, and illustrative use case scenarios.

• Provide developers with clearly defined user stories and acceptance criteria to ensure that customizations align with business stakeholder needs.

• Ensure that system modifications comply with change control processes and compliance policies.

• Recognize situations where the optimal solution may not involve a change in system design.

• Plan, execute, and document testing phases as required.

• Assist with monthly release management.

• Inform a wider user audience about system changes in advance, ensuring they comprehend the adjustment and how to utilize it prior to implementation.

• Create documentation to facilitate end-user training and knowledge transfer within the team.

• Address Level 2 support tickets as assigned and within established service level objectives.

• Elevate issues to vendor technical support when appropriate.

• Respond to user inquiries and direct them to training resources.

⛳️ Requirements

• Bachelor’s degree in Business Information Systems, Computer Science, or a related field.

• At least 5 years of experience as a Business Systems Analyst supporting Sales/Sales Operations, Support, or Federal stakeholders.

• Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification.

• Proven experience in developing business requirements documentation, user stories, and user acceptance test scripts.

• Subject matter expertise in collaborating with Sales and/or Sales Operations teams, with a solid understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processes.

• Experience using diagramming tools to create process flow charts and user experience mock-ups (LucidChart, Visio, Omnigraffle).

• Competence with G-Suite or MS Office (including word processing, spreadsheets, and presentations).

• Familiarity with Agile project management and development lifecycle methodologies.

• Capability to adjust and prioritize tasks to meet deadlines.

• Excellent verbal communication skills, including presentation abilities.

• Ability to operate professionally and effectively.

• Strong customer service orientation.

🏝️ Benefits

• Generous PTO Policy.

• Support for work-life balance with Unplugged Days.

• Flexible Work From Home Policy.

• Mental and Physical Wellness programs.

• Phone and Internet Reimbursement program.

• Access to Ongoing Career Development.

• Comprehensive Benefits and Competitive Packages.

• Paid Volunteer Time.

• Employee Resource Groups.