Senior Support Engineer, SAP Basis

This is a fully remote position, open to applicants in United States.

📋 Description

• Address intricate customer challenges through systematic troubleshooting, leveraging in-depth knowledge of SAP applications and their functionalities.

• Engage closely with customers on a daily basis to comprehend their requirements, facilitate business transformation, and consistently provide a high-quality customer experience.

• Deliver remote functional support and training for your designated SAP modules.

• Assist with client customizations and share insights on implementation and best practices.

• Develop application fixes for critical product issues.

• Create scripts to detect, analyze, and resolve data discrepancies.

• Oversee one or more key assigned accounts as a technical and functional advisor.

• Offer hands-on support using proprietary tools in a test environment or through remote client access.

• Actively contribute to a support organization that operates 24/7/365, which necessitates the ability to work flexible hours, including evenings, weekends, and holidays, while regularly monitoring email outside of standard business hours.

• Collaborate with team members in a virtual environment to apply field experience to various client scenarios.

• Play a role in the development and management of knowledge-sharing practices, diagnostic tools, and innovative processes to enhance client experience.

⛳️ Requirements

• Over 10 years of comprehensive SAP experience, particularly in SAP Basis.

• Proficient as a system administrator with experience in at least two of the following: Linux, Solaris, AIX, HP-UX, or Windows.

• Familiarity with databases such as Oracle, MS-SQL, DB2, Sybase, or SAP HANA.

• Expertise in SAP HANA in-Memory Platform core technology, covering architecture, landscape design, installation, upgrades, performance tuning, and system migration.

• Solid experience with SLT installation and technical configuration.

• Knowledge in Database Sizing and Database Performance.

• Skills in client-facing support interactions.

• Proven track record in multiple SAP implementation or upgrade projects.

• Profound understanding of supporting business processes.

• Strong analytical and logical problem-solving abilities.

• SAP certification(s) is preferred.

• Knowledge of architecture, implementation, and key functionalities.

• Expertise in S/4 HANA including full life-cycle implementation, configuration, and administration of the application.

• Understanding of maintenance, patching processes, and SAP architecture.

• Demonstrated history of resolving complex issues across various modules.

• Must be fluent in speaking, reading, and writing English; proficiency in additional languages is a plus.

🏝️ Benefits

• Medical, Dental, and Vision insurance

• Disability insurance

• Paid Parental Leave

• 401(k) program

• Generous Paid time off (PTO)