Senior Support Engineer, SAP Basis

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver outstanding remote support for mission-critical SAP applications as part of the global customer support team.

• Investigate, troubleshoot, and provide support for various SAP modules for clients worldwide.

• Identify critical issues and create, test, package, and implement solutions in complex, integrated, and highly configured environments.

• Address intricate customer challenges using systematic troubleshooting and in-depth SAP application expertise.

• Collaborate closely with customers on a daily basis to comprehend their needs, facilitate business changes, and ensure high-quality customer experiences.

• Offer remote functional support and training for specialized SAP modules.

• Assist with client customizations and provide implementation guidance and best practices.

• Develop solutions for critical product defects.

• Generate scripts to detect, analyze, and rectify data issues.

• Manage designated key accounts as a technical and functional advisor.

• Deliver hands-on support utilizing proprietary tools in testing environments or through remote client connections.

• Actively contribute to a 24x7x365 support organization.

• Collaborate with team members in a virtual environment.

• Participate in knowledge-sharing practices, diagnostic tool development, and creative processes to enhance client experience.

• Report directly to the Regional Manager, SAP.

⛳️ Requirements

• Over 10 years of comprehensive SAP experience, with a strong focus on SAP Basis.

• Practical knowledge as a system administrator with experience in at least two of the following: Linux, Solaris, AIX, HP-UX, or Windows.

• Familiarity with databases such as Oracle, MS-SQL, DB2, Sybase, or SAP HANA.

• Proficiency in SAP HANA in-Memory Platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.

• Good experience with SLT installation and its technical configuration.

• Background in database sizing and performance optimization.

• Strong skills in client-facing support.

• Proven track record of success in SAP implementation or upgrade projects.

• In-depth understanding of supporting business processes.

• Expertise in S/4 HANA, including full life-cycle implementation, configuration, and administration experience.

• Knowledge of maintenance and patching mechanics as well as SAP architecture.

• Demonstrated history of resolving complex issues across multiple modules.

• Proficient in English, with excellent speaking, reading, and writing skills.

• Willingness to work flexible hours, including evenings, weekends, holidays, and outside regular business hours.

• Capability to work remotely from a home office in a virtual setting.

• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.

• SAP certification(s) are preferred.

• Experience with the SAP SWPM tool is a plus.

🏝️ Benefits

• Competitive compensation, bonuses, and benefits commensurate with the skills of top-performing team members.

• Opportunity to work remotely from a home office.

• Flexible working hours, including the ability to provide remote support.

• Participation in Rimini Street Foundation community and charitable initiatives.