Senior Support Engineer, Oracle

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address intricate customer challenges utilizing structured problem-solving techniques.

• Deliver remote assistance for Oracle E-Business Suite environments (11i, R12.1, R12.2).

• Operate effectively in high-pressure situations.

• Oversee the administration of the complete Oracle EBS technology stack.

• Execute performance tuning and diagnostics through SQL analysis and tools such as AWR, ASH, and ADDM.

• Create scripts (SQL, PL/SQL, Shell) to investigate and resolve data-related issues.

⛳️ Requirements

• Bachelor's degree in Computer Science or a related discipline.

• Over 10 years of pertinent experience with Oracle EBS.

• More than 5 years of direct application support for end-users in an enterprise setting.

• Excellent troubleshooting and problem-solving abilities.

• Technical and functional proficiency with a comprehensive understanding of the underlying data flows and functionalities in Oracle EBS.

• Familiarity with Oracle patching/maintenance processes and EBS architecture.

🏝️ Benefits

• Opportunity for remote work.

• Commitment to Diversity, Equity, and Inclusion.

• Involvement in application development.

• Engagement with Artificial Intelligence solutions.

• Consulting and implementation services for SAP and S/4HANA.