Senior Support Engineer – MSP

This is a fully remote position, open to applicants in New York.

📋 Description

• Always strive to be exceptionally outstanding!

• Actively promote customer satisfaction at all times.

• Deliver technical expertise for systems, software, and hardware.

• Document and update internal Knowledge Bases, Standard Operating Procedures, and Wikis.

• Pose informed questions and attentively listen to customers to identify the root causes of issues.

• Collaborate with customers through the problem-solving process, enabling them to manage similar situations independently in the future.

• Engage in training new staff members.

• Report significant and recurring issues effectively.

• Participate in the After Hours Escalation on-call rotation.

⛳️ Requirements

• Demonstrated experience as a senior technical engineer, ideally in a Managed Service Provider environment.

• Capability to diagnose and resolve complex issues.

• Exceptional communication skills.

• Strong attention to detail, ability to recognize patterns, and a passion for problem-solving.

• Consistently exemplify the MyITcrew Core Values and achieve standard performance metrics.

• Valid Microsoft, Azure or cloud computing, CCNA certifications, or equivalent qualifications.

• Advanced proficiency in managing Active Directory Domain environments.

• Skilled in networking, both in on-premise and cloud-based environments.

• A minimum of 5+ years of experience in supporting and engineering Windows environments, both on-premise and cloud-based.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and certification reimbursement.

• Flexible work hours and the possibility of remote work.

• A supportive and collaborative team environment.