Senior Solutions Support Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Accountable for delivering technical customer support experiences within the Wiz product.

• Take ownership, troubleshoot, and resolve customer technical issues through collaboration, best practices in troubleshooting, and maintaining transparency within and across teams.

• Recognize cases that necessitate escalation, either technically or strategically.

• Act as the subject matter expert on the core technologies of the Wiz product line, offering exceptional knowledge and expertise.

• Guide and mentor team members on case management best practices and enhance their technical skills.

• Collect, compile, generate, and disseminate content, including training materials for team members.

• Engage in on-call rotations for after-hours, holiday, and weekend support coverage.

• Establish, manage, and coordinate incident management requests directed to product or engineering teams.

• Design and execute solutions that enhance the support service through automation.

⛳️ Requirements

• Over 7 years of practical, technical experience in customer support, technical support, system administration, or a similar customer-facing position.

• At least 3 years of experience with Cloud technologies (Azure, AWS, GCP).

• More than 2 years of hands-on experience with Kubernetes (AKS/GKS/EKS, etc.).

• Familiarity with reading or debugging code in one or more languages, including Java, Python, Shell, JavaScript, and JSON.

• Proficient in using command-line tools and working within Linux operating system environments.

🏝️ Benefits

• Base salary + bonus + equity + benefits.

• Learn more about benefits at Google.