Senior Solutions Engineer – Voice of Customer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the Head of Sales Engineering to develop and implement the technical sales strategy for our VOC product line.

• Work alongside the VOC Product Go-To-Market (GTM) team to convert product features into engaging, market-oriented value propositions and sales tools.

• Serve as the authoritative figure in the VOC industry for the Field Sales and Sales Engineering teams, offering strategic insights on market dynamics, competitive landscape, and customer challenges.

• Cultivate and enhance Field Expertise within the Sales Engineering team, emphasizing general VOC industry knowledge and a thorough technical understanding of our VOC solutions.

• Design and conduct extensive training programs, workshops, and resources to enhance the SE team's capacity to communicate value, address technical objections, and close sales effectively.

• Establish and update a repository of high-quality sales resources, including a master presentation deck, competitive positioning documents, and best-practice manuals.

• Create innovative product demonstrations and Proofs of Concept (POCs) that effectively showcase the unique value and technical excellence of our VOC solutions for targeted personas and industries.

• Actively participate in critical, complex, or strategic sales cycles as the senior-level VOC expert, offering technical validation and instilling confidence in executive and technical stakeholders.

• Aid in the formulation of successful sales strategies, including the development of playbooks and the effective integration of VOC solutions into comprehensive enterprise sales initiatives.

⛳️ Requirements

• Extensive, multi-year professional experience (e.g., 8+ years) in the Voice of Customer (VOC) industry, featuring a profound understanding of prevalent platforms, methodologies, and best practices.

• Demonstrated experience in a Sales Engineering or Pre-Sales technical role (e.g., 5+ years), with a solid history of exceeding revenue targets.

• Previous experience in a leadership or mentorship role within a Sales Engineering organization is necessary.

• Proven experience working with Product Management, Marketing, and Sales to create and execute GTM strategies.

• Outstanding presentation and communication abilities, with the skill to convey intricate technical concepts to both technical and non-technical audiences.

• Strong technical acumen and the capability to swiftly learn new software and platforms.

• Evidence of strategic thinking, problem-solving skills, and a results-driven approach.

• Willingness to travel 25% of the time to customer locations and internal meetings, primarily within the US but occasionally internationally.

🏝️ Benefits

• Medical, Dental, Vision Insurance (99% of the Medical base plan covered by the Company).

• FSA, DCFSA, and HSA accounts.

• Employee Assistance Programs (EAP).

• Telehealth options.

• Voluntary Life & AD&D, STD, LTD, Critical Illness, and Accident coverage.

• Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.

• Discounts on Pet Insurance.

• 401k (with employer match) and Options / Equity.

• 13 company holidays.

• Unlimited Paid Time Off.

• Sick leave.

• Parental/Adoption Leave.

• Opportunities for promotion.

• Rewards and recognition programs.

• Comprehensive onboarding and training programs.

• One-time stipend for remote employees.

• Monthly business expense stipend.

• Flexible work environments.

• Employee Discount Program (Perks at Work).

• Employee Referral Program.

• Lead Referral Program.

• MacBook and great swag delivered to your home.

• A supportive and collaborative culture.

• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, with no email/slack).