Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and expand a solutions engineering team to enhance sales and customer success.

• Create role definitions and a coverage strategy (segments, regions, product lines).

• Implement a systematic approach for technical discovery and solution design.

• Establish clear engagement models, define roles and responsibilities, and set success metrics.

• Manage executive relationships with key customers and internal stakeholders, ensuring accountability for: commercial outcomes (deal support, win rates, cycle time reduction, revenue impact); technical excellence (solution accuracy, implementation readiness, customer satisfaction, escalations, continuous improvement); alignment with product vision (AI integration, roadmap contributions, standardization).

• Contribute to a structured solutions engineering training and competency program.

• Define levels, requirements, and maintenance standards (training, assessments, quality metrics).

• Collaborate with Solution Architecture to formalize technical standards, reference architectures, and best practices.

• Ensure that competencies are assessable, verifiable, and scalable.

• Participate in the operational processes to manage and grow solutions engineering.

• Conduct business and performance reviews with Sales and key stakeholders.

• Establish clear escalation procedures and document incident learnings.

• Provide reporting on team health, coverage, and capability gaps.

• Assist in defining product lines and go-to-market strategies for Remote build.

• Develop ADRs and PRDs for prospective products.

• Identify and abstract solution domains.

• Prioritize AI in all initiatives.

• Design and implement AI agent workflows.

• Transform business processes into agent-enabled workflows (intake, orchestration, guardrails, evaluation).

• Prototype using modern LLM tools and refine towards production-ready implementations.

• Create human-in-the-loop patterns, escalation procedures, and observability metrics (quality, cost, latency).

• Collaborate with Engineering and Product teams to deliver secure and reliable agent capabilities (APIs, permissions, data access).

⛳️ Requirements

• Demonstrated experience in building and managing a solutions engineering (or similar) function, including recruitment, onboarding, and performance oversight.

• Strong skills in managing executive stakeholders (both internal and external), with a proven history of achieving results through influence.

• Exceptional cross-functional leadership and operational discipline: adept at converting vague objectives into systematic processes.

• Excellent written and verbal communication skills, with the ability to convert technical details into executive-level presentations.

• Practical experience in designing, developing, and deploying AI agent workflows (or similar automation/orchestration systems), with a focus on safety, evaluation, and iterative improvement.

• Experience in the HRTech, payroll, HCM, or related sectors.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget and IT equipment.

• Budget for local in-person social events or co-working spaces.