Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives to assist in enterprise opportunities from the technical discovery phase to closure.

• Facilitate technical discovery sessions, architecture discussions, workshops, demonstrations, and proof-of-concepts.

• Create and present engaging demonstrations and sample GenAI applications that highlight Opik’s capabilities in areas such as:

• LLM evaluation

• Agent observability

• Trace and span analysis

• Regression testing

• Prompt and configuration management

• Production AI monitoring and governance

• Design and implement enterprise proof-of-concepts with quantifiable success criteria linked to customer business goals.

• Assist customers in deploying AI agents and GenAI applications in production settings.

• Support MEDDPICC qualification, including validating technical pain points, aligning decision criteria, positioning against competitors, and assessing deployment readiness.

• Collaborate closely with Customer Success to ensure seamless transitions for customers into onboarding and post-sales deployment.

• Work together with Product and Engineering teams to relay customer feedback, identify product gaps, outline technical requirements, and provide competitive insights.

• Develop reusable demo assets, create technical enablement content, and establish evaluation frameworks for the field organization.

• Contribute to the development of standardized demo procedures, technical messaging, and best practices for customer engagement.

⛳️ Requirements

• Over 5 years of experience in Solutions Engineering, Sales Engineering, Customer Engineering, or similar customer-facing technical roles.

• Proven experience in supporting enterprise SaaS, AI infrastructure, developer tools, or observability platforms.

• Familiarity with AI/ML workflows, APIs, developer platforms, or cloud infrastructure.

• A Bachelor's Degree in Computer Science, Engineering, Mathematics, or a related technical field is preferred.

🏝️ Benefits

• Competitive base salary based on demonstrated experience, skills, and location.

• Comprehensive benefits package.

• Flexible working hours along with remote/Hybrid work options.

• Opportunities for professional growth and development.

• A collaborative and innovative work environment.

• The opportunity to work with cutting-edge technologies and projects.

• This position will be based in the USA, working remotely with a global team (with a significant presence in Europe and Israel) - some flexibility in work hours will be necessary.

• Occasional travel to customer sites is required.