Senior Solutions Consultant, Platform Modernization Adoption

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee customer migration and platform adoption efforts from outdated systems to the upgraded insurance platform.

• Create and implement tailored migration strategies, adoption roadmaps, and change management plans for customers.

• Support customers during intricate transition periods while reducing operational interruptions and risks.

• Serve as a change leader, assisting customers in comprehending and utilizing new platform features and operational methods.

• Collaborate across various teams including Client Engagement, Product, Technology, Implementation, and Customer Success to ensure coherence and execution.

• Facilitate strategic conversations regarding APIs, data modernization, AI-driven workflows, and integration architecture.

• Identify, oversee, and proactively address adoption and migration challenges throughout customer programs.

• Gather customer insights and contribute feedback to product, implementation, and adoption frameworks to enhance scalability.

⛳️ Requirements

• Significant experience in solution consulting, implementation consulting, customer success, or enterprise transformation roles within intricate, multi-stakeholder environments.

• A proven history of guiding customers through extensive platform migrations, preferably from legacy systems to contemporary cloud or data-centric platforms.

• In-depth knowledge of the insurance sector, especially concerning carrier operations, workflows, and enterprise modernization projects.

• Proven capability to lead customer adoption and change management initiatives, ensuring a successful behavioral and operational transition to new platforms.

• Ability to effectively communicate the advantages of platform modernization, converting technical features into measurable business results and ROI.

• Strong comprehension of API-driven architectures, cloud platforms, data integration, and modern enterprise technology ecosystems.

• Exceptional communication and stakeholder engagement skills, with experience in aligning senior customers and internal stakeholders across complex projects.

• Demonstrated ability to work collaboratively across Product, Technology, Implementation, and Customer Success teams, fostering alignment and execution without direct authority.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Flexible work arrangements

• Professional development opportunities

• Annual incentive bonus