Senior Software Support Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee intricate customer issues while leveraging your technical knowledge to ensure prompt and precise solutions.

• Interact with our customers via virtual meetings, chat, and email to manage expectations, prioritize tasks, and resolve technical challenges related to our products, including configuration and networking.

• Collaborate closely with our Product and Engineering teams by providing customer feedback to aid in the identification of new features and functionalities.

• Exhibit enthusiasm as a troubleshooter, driven by a passion for assisting customers in a dynamic, team-oriented environment.

• Quickly grasp the customer's difficulties, pinpoint the root causes, and devise innovative solutions to technical issues.

• Commit to delivering excellence to our customers, our organization, and our colleagues.

⛳️ Requirements

• Strong communication and presentation abilities for both technical and non-technical audiences.

• Capacity to empathize with customers.

• Proven experience in troubleshooting customer issues.

• Proficiency in reading, writing, and interpreting various programming and scripting languages, including Java, React, Groovy, and JavaScript.

• Familiarity with Windows and Linux operating systems.

• Experience with cloud-based software applications, including installation, administration, and troubleshooting.

• Ability to analyze error logs for Java programs, Windows OS, and Linux OS.

• A strong desire to continue learning.

• Advanced understanding of performance tuning techniques and tools (Bonus).

• Familiarity with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP) (Bonus).

• Knowledge of database administration (Bonus).

• Understanding of network fundamentals, including network trace analysis (Bonus).

• Experience in API design and development (Bonus).

• Comprehensive understanding of secure data transmission across networks (Bonus).

• Certifications and/or knowledge of the Boomi platform (Bonus).

• Experience with NetSuite, Salesforce, Hadoop, and Linux system administration (Bonus).

• Knowledge of Postman and OAuth 2.0 (Bonus).

• Experience as an IT Consultant or Software Developer (Bonus).

• 3 - 5 years of work experience (Bonus).

🏝️ Benefits

• Base compensation.

• Applicable bonus.