Senior Site Reliability Engineer

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Ensure uptime, reliability, and optimal performance for production SaaS environments across AWS, colocation, and hosted infrastructure platforms.

• Independently manage Windows and Linux infrastructure, virtualization platforms, storage systems, and networking components.

• Spearhead initiatives for infrastructure modernization and operational automation.

• Diagnose complex infrastructure, application connectivity, and production incidents; facilitate root cause analysis and suggest corrective measures.

• Enhance monitoring, alerting, and operational visibility across infrastructure platforms.

• Collaborate with security teams and technology leaders on compliance initiatives related to SOX, PCI, and HIPAA.

• Oversee vulnerability remediation and infrastructure lifecycle management.

• Create and maintain technical documentation, operational procedures, and infrastructure standards.

• Work alongside application teams and vendors to support infrastructure for hosting production database systems.

• Lead medium-scale infrastructure projects from the planning phase to successful implementation.

• Engage in disaster recovery testing, recovery planning, and continual operational improvement.

• Assess emerging technologies and propose enhancements to infrastructure operations.

⛳️ Requirements

• 8 years of experience in systems, infrastructure, or cloud engineering supporting production environments.

• Proficient in administering Windows Server and Linux systems.

• Experience in supporting infrastructure within AWS environments.

• Familiarity with enterprise virtualization platforms.

• Skilled in designing or implementing infrastructure automation using PowerShell, Bash, Python, or similar scripting languages.

• Proven experience leading technical investigations and root cause analysis for production issues.

• Understanding of networking fundamentals, firewalls, backup and recovery processes, and operational resiliency.

• Knowledge of enterprise monitoring platforms and operational troubleshooting.

• Experience with operational support for production database infrastructure, including backup validation, connectivity troubleshooting, and recovery operations.

• Strong communication, collaboration, and technical documentation abilities.

• Capability to independently manage complex production infrastructure with minimal oversight.

• Experience with Terraform or Infrastructure as Code is preferred.

• Familiarity with Ansible, Puppet, or Chef is preferred.

• Experience in supporting PCI-DSS, HIPAA, or SOX-regulated environments is preferred.

• Background in implementing infrastructure modernization or cloud migration projects is preferred.

• Experience with highly available SaaS or public-facing systems is preferred.

• Proven experience in developing disaster recovery plans and participating in recovery testing is preferred.

• Experience in creating engineering standards, operational documentation, and infrastructure diagrams is preferred.

• Must be eligible to work without sponsorship.

🏝️ Benefits

• Flexible work environment.

• Comprehensive health and wellness benefits.

• 401(k) plan with company matching.

• Generous and flexible (FTO) time off.

• Employee Stock Purchase Program.