Senior Site Reliability Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for production systems across platforms such as ESXi, Azure, AWS, and GCP.

• Employ configuration management tools for scalable and repeatable systems management, including Ansible and Puppet.

• Design, develop, and maintain automation frameworks, scripts, and operational tools to enhance scalability, reliability, and operational efficiency across infrastructure and platform services.

• Configure, maintain, patch, and troubleshoot Linux operating systems, with a foundational understanding of Windows operating systems.

• Ensure adherence to security and data handling policies to comply with PCI, HIPAA, and other standards.

• Develop and sustain Infrastructure-as-Code (IaC) solutions utilizing tools such as Terraform, Ansible, and Puppet to facilitate repeatable and standardized deployments.

• Collaborate as a responsible and supportive member of Amwell's technology teams.

• Participate in a 24/7 on-call rotation and scheduled maintenance activities.

⛳️ Requirements

• A minimum of 5 years of experience managing Linux-based systems; relevant certifications are a plus.

• Significant experience with Infrastructure-as-Code and configuration management technologies, including Terraform, Ansible, Puppet, or similar automation frameworks.

• Create automation workflows for system provisioning, patch management, monitoring, configuration management, incident response, and operational remediation.

• Familiarity with on-premises and cloud-based virtualization platforms for compute and storage, such as ESXi, Azure, AWS, and GCP.

• Proficient in using the Elasticsearch/Logstash/Kibana analytics engine (ELK Stack).

• Experience with managing Identity and Authentication solutions, including LDAP, Active Directory, and Multi-Factor Authentication.

• Strong scripting and software development abilities using languages such as Python, Bash, or PowerShell, with a track record of building reusable automation tools and operational integrations in hybrid cloud and on-premise settings.

• Experience in developing monitoring, alerting, and self-healing automation solutions.

• A solid understanding of TCP/IP networking principles.

• Proven experience supporting large-scale production environments with an automation-first operational approach.

🏝️ Benefits

• Flexible Personal Time Off (Vacation time).

• 401K matching.

• Competitive healthcare, dental, and vision insurance plans.

• Paid Parental Leave (Maternity and Paternity leave).

• Employee Stock Purchase Program.

• Complimentary access to Amwell’s Telehealth Services, SilverCloud, and The Clinic by Cleveland Clinic’s second opinion program.

• Free Subscription to the Calm App.

• Tuition Assistance Program.

• Pet Insurance.