Senior SharePoint Administrator

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Support the administration and upkeep of SharePoint Online and/or SharePoint On-Premises environments.

• Develop and oversee SharePoint sites, libraries, lists, and permissions.

• Diagnose and resolve SharePoint folder and file permission problems, including broken inheritance, incorrect access levels, and unauthorized access issues.

• Investigate and rectify permission misconfigurations at the site, library, folder, and file levels.

• Deliver exceptional customer service while collaborating with end users to identify and address access-related and general SharePoint concerns in a prompt and professional manner.

• Act as a friendly and knowledgeable point of contact for SharePoint support requests, ensuring a positive experience for all users.

• Assist with user account management, access control, and security group assignments.

• Help monitor system performance, storage, and usage reports.

• Aid in the migration of content and data to SharePoint.

• Create and maintain basic documentation, guides, and training materials for end users.

• Contribute to the development and implementation of SharePoint governance policies.

• Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate).

• Participate in testing updates, patches, and new features prior to deployment.

• Escalate complex issues to senior administrators as required.

• Follow up with end users after issue resolution to ensure satisfaction and confirm that problems have been fully addressed.

⛳️ Requirements

• Bachelor's Degree or 4 years of relevant work experience in place of a degree.

• 5 years of experience in SharePoint administration or a similar role.

• Capability to obtain and maintain a public trust requiring U.S. Citizenship.

• Basic understanding of SharePoint Online and/or SharePoint Server.

• Proven ability to troubleshoot SharePoint folder and file permission issues, with a grasp of permission inheritance, sharing settings, and access control lists.

• Familiarity with Microsoft 365 applications (Teams, OneDrive, Outlook).

• Basic knowledge of user permissions and Active Directory / Azure Active Directory.

• Demonstrated customer service skills with the ability to manage support requests in a professional, patient, and efficient manner.

• Strong problem-solving and communication abilities.

• Microsoft certifications (e.g., MS-900, MS-700, or MS-300).

• Experience with Power Automate or Power Apps.

• Basic knowledge of HTML, CSS, or JSON for SharePoint customization.

• Familiarity with SharePoint governance and compliance best practices.

• Experience with SharePoint migration tools (e.g., ShareGate, SPMT).

• Experience utilizing SharePoint admin tools and audit logs to investigate permission and access issues.

• Previous experience in a helpdesk or IT support role with a customer-facing focus.

🏝️ Benefits

• Excellent customer service skills with a professional and approachable demeanor.

• Ability to remain patient and empathetic when assisting users of varying technical skill levels.

• Attention to detail.

• Strong organizational skills.

• Eagerness to learn and adapt to new technologies.

• Effective written and verbal communication.

• Ability to manage multiple tasks and priorities.

• Strong understanding of SharePoint permission structures including site owners, members, visitors, and custom permission levels.

• Ability to clearly explain permission-related issues and resolutions to non-technical end users.

• Commitment to providing a high level of service and ensuring end user satisfaction.