Senior ServiceNow Technical Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Design and automate business processes and services on the ServiceNow platform.

• Create solutions utilizing modules such as ITSM, ITOM, HRSD, CSM, and more.

• Develop applications through the App Engine.

• Establish and configure workflows, forms, integrations, and business rules.

• Engage in technical discovery and requirements gathering with clients.

• Recognize opportunities for enhancement and suggest solutions.

• Maintain development best practices and governance on the platform.

• Execute projects using agile methodologies (Scrum/Kanban).

• Assist in troubleshooting and the ongoing improvement of delivered solutions.

• Collaborate with multidisciplinary teams (functional, business, and architecture).

⛳️ Requirements

• Proficient with modules such as ITSM, ITOM, CSM, HRSD, and others.

• Experience in platform configuration and administration.

• Strong understanding of JavaScript.

• Familiarity with Flow Designer.

• Experience in ServiceNow integrations (inbound/outbound).

• Experience working with agile methodologies.

• Ability to comprehend business requirements and translate them into technical solutions.

• Advanced English (preferable for international projects).

• ServiceNow certifications (CSA, CAD, and/or CIS).

• Proficient in Spanish.

• Fluent in English.

• Postgraduate degree / MBA.

🏝️ Benefits

• Flexible benefits: meal voucher / food allowance.

• SulAmérica Health Insurance - no co-pay and 100% employer-paid.

• Dental plan - SulAmérica - 100% employer-paid.

• Home office allowance.

• Life insurance.

• Childcare assistance.

• Performance-based bonus (PPR).

• Well-being and quality of life: Wellhub (Gympass).

• Digital urgent care (24/7 telemedicine with consultations available within 20 minutes).

• Teleconsultations with medical specialists.

• Chronic disease management (personalized, multidisciplinary care).

• Pregnancy program: comprehensive support throughout pregnancy by trained professionals.

• Nutrition program: support for employees to improve eating habits and consultations with nutritionists.

• Social support: social workers and legal and financial guidance.

• Emotional health: check-ups, psychotherapy, and urgent/emergency support services.

• Benefits club: education and career — partnerships with courses, universities, and language schools.

• Shark Academy: responsible for upskilling our Aoopers with continuous training and certifications fully covered.

• #sharkteam: exchange of experience and knowledge with a market-leading team.

• Aoop Lovers: gamification program where, besides having fun and interacting, you can redeem earned points for great prizes.