Senior Service Solutions Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with Sales, Solution Consultants, and Professional Services Delivery to define, shape, and position service offerings that enhance customer outcomes and boost services bookings.

• Convert customer needs into clear solution strategies, effort assessments, and high-quality Statements of Work (SOWs).

• Work closely with Sales, Services Sales leadership, Delivery Managers, Solution Architects, and Technical Consultants to create value-driven service proposals.

• Draft and polish Statements of Work (SOWs) and related proposal content to guarantee clarity, completeness, and compliance with commercial and delivery standards.

• Examine discrepancies between sold scope and actual outcomes, providing recommendations for enhancements to templates, estimating guidelines, and scoping playbooks.

• Effectively communicate intricate technical and delivery concepts in a straightforward, customer-friendly way, adjusting the level of detail based on the audience.

• Establish trusted relationships across Sales, Services, Product, and Engineering to eliminate obstacles and enhance the customer experience.

⛳️ Requirements

• Over 5 years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a similar customer-facing role in enterprise software/SaaS.

• Proven experience in scoping and documenting service engagements, including the development of Statements of Work (SOWs), assumptions/dependencies, and change management.

• Capability to estimate effort and convert requirements into phased delivery plans; knowledge of implementation methodologies (Agile, Waterfall, or hybrid) is preferred.

• Strong analytical and problem-solving abilities, with the capacity to distill inputs from technical and business stakeholders into clear recommendations.

• Exceptional written and verbal communication skills, including the ability to present service solutions and sway decisions with senior stakeholders.

• Comfort in cross-functional collaboration with Sales, Solution Consultants, Delivery, Product, and Engineering; adept at managing multiple priorities in a fast-paced environment.

• Willingness to travel occasionally, as necessary.

• Bachelor’s degree in Business, Information Systems, Engineering, Supply Chain, or a related field (or equivalent experience).

• Professional certifications (e.g., PMP, ITIL, Agile) are advantageous.

🏝️ Benefits

• Comprehensive training.

• Focus on employee development.

• Inclusion, diversity, and belonging initiatives.