Senior Salesforce Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate and engage with business stakeholders to ascertain and articulate requirements, while designing and developing complex, high-performance business-critical solutions.

• Configure and enhance key Service Cloud functionalities, including Omni-Channel, Lightning Service Console, Case Management, Entitlements, Milestones, and Salesforce Knowledge.

• Design and establish scalable integrations between Salesforce and external enterprise systems, such as CTI/telephony systems, ERPs, and issue-tracking software.

• Lead the definition, estimation, and formulation of technical strategies and solutions by employing industry best practices.

• Tailor Salesforce through both declarative and coded methods, including Lightning Pages, Flow Builder, Apex triggers and classes, and Lightning Components.

• Create and implement integration strategies that link Salesforce with various systems, applications, and data sources.

• Develop and execute custom solutions utilizing Salesforce APIs, middleware platforms, and connectors.

• Research and evaluate technology enhancements, development best practices, standardization, and system upgrades.

• Oversee, diagnose, and rectify issues; enhance performance and user experience.

• Maintain and configure development and testing instances for internal sandbox environments.

• Generate and uphold documentation for implementation and integration, including protocols and best practices.

• Provide training and assistance to end users and stakeholders.

⛳️ Requirements

• Minimum of 5 years of experience with the Salesforce application in a technical and/or functional capacity delivering customized enterprise solutions.

• At least 4 years of Salesforce development experience in Apex, Lightning Components, Force.com APIs and Web Services, or related programming disciplines.

• Over 5 years of general technical development and support experience.

• Proficiency with Salesforce Service Cloud, encompassing Apex, Lightning Web Components (LWC), and declarative tools such as Flows.

• Familiarity with Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud.

• Experience collaborating with GTM teams and Sales teams.

• Proven experience integrating various SaaS systems with Salesforce through integration applications and custom integrations.

• Competence in using Salesforce, REST, and SOAP APIs.

• Capability to create data mapping and transformation processes while complying with data security and regulatory standards.

• Strong understanding of the Salesforce security model.

• Expertise in identifying problems, conducting root cause analysis, and troubleshooting.

• In-depth knowledge of Salesforce platform governor limits.

• Familiarity with Agile tools and methodologies.

• Exceptional communication and relationship-building capabilities.

• Prior experience with CPQ and at least one complete CPQ implementation is preferred.

• Experience with Visual Studio Code or similar IDEs, Git, SVN, and related development tools is preferred.

• Salesforce certifications such as Platform Developer I, Platform Developer II, or Service Cloud Consultant are preferred.

• Experience in architecting and implementing AI use cases within the Salesforce ecosystem is preferred.

• Ability to identify opportunities for optimizing workflows utilizing AI and machine learning is preferred.

🏝️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances).

• Lyra for Lyrians; coaching and therapy services.

• Equity in the company through discretionary restricted stock units.

• Competitive paid time off policies including vacation, sick days, and company holidays.

• Paid parental leave.

• 401K retirement benefits.

• Monthly technology allowance.

• Well-being perks and activities.

• Surprise swag.

• Regular community celebrations.