Senior Salesforce Consultant Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and guide a team of Revenue Operations Solution Engineers, including managing workloads, prioritization, coaching, and performance support.

• Act as an escalation point for intricate client and technical issues.

• Manage strategic client relationships, ensuring effective communication, quality of delivery, and overall client satisfaction.

• Lead and facilitate audits, implementations, integrations, and optimization projects for Salesforce, HubSpot, and marketing automation.

• Provide hands-on expertise in Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.

• Design and provide consultation on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.

• Convert complex technical findings into actionable recommendations for both executive and non-technical stakeholders.

• Review strategic work for technical accuracy and quality before client delivery.

• Collaborate with Account Directors and internal leadership to pinpoint expansion and cross-selling opportunities.

• Assist in scoping, solution design, and discussions for new Revenue Operations opportunities.

• Create repeatable processes, documentation, playbooks, and technical standards.

• Monitor project health, capacity, utilization, and delivery risks across the team.

• Engage in collaboration through virtual meetings and Slack.

⛳️ Requirements

• 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a similar field.

• 1–2+ years of direct experience in people management or formal team leadership.

• Active Salesforce Administrator Certification.

• Strong hands-on experience in Salesforce Sales Cloud administration and implementation.

• Extensive knowledge of Salesforce Account Engagement/Pardot.

• Pardot/Account Engagement certification is highly preferred, or at least 2–3 years of hands-on Pardot implementation and administration experience.

• Strong practical experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.

• Experience in leading complex CRM and marketing automation implementations, audits, migrations, or optimization projects.

• Solid understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.

• Ability to lead conversations with senior-level clients and translate technical issues into business recommendations.

• Exceptional written and verbal communication skills, capable of managing client expectations and challenging conversations.

• Ability to balance leadership duties with hands-on technical tasks.

• Prior agency experience is strongly preferred; consulting or professional services experience is highly relevant.

• Additional Salesforce certifications are preferred.

• HubSpot certifications are preferred.

• Experience working across Salesforce and HubSpot environments for B2B organizations is preferred.

• Experience in scoping projects, supporting sales discussions, and identifying account expansion opportunities is preferred.

• Experience managing multiple concurrent client engagements is preferred.

• Must have established and current work authorization and reside permanently in Canada.

• Reliable internet access and a professional background are required.

• Ability to remain stationary for long periods and observe and interpret written and verbal communication.

🏝️ Benefits

• Medical, dental, vision plans, disability, and life insurance coverage for you and your family.

• 100% employer-paid plan for you and a 50% employer contribution for dependents (US, CAD, MX).

• Access to certified therapists through Spring Health.

• Headspace membership.

• Physical therapy services through Omada.

• Access to thousands of Aaptiv virtual workouts.

• Complimentary One Medical membership for primary and virtual care.

• Unlimited PTO (minimum of 2 weeks).

• Paid company holidays.

• Day off for your birthday.

• Year-end recharge period, closed from December 24 to January 1.

• Paid parental leave.

• Traditional and Roth 401(k) with a 3% company match.

• Annual bonus based on tenure, increasing in total amount over time.

• Annual company-wide retreat.

• Opportunity to work from a home office.

• PC or Mac provided.