Senior Revenue Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take complete ownership of CS operations: monitoring account health, alerting, managing renewal and expansion workflows, designing lifecycle processes, and maintaining book-of-business hygiene.

• Oversee the operational infrastructure for SD&D in Salesforce: tracking implementations, forecasting milestones, detecting onboarding risks, and managing workflows between Sales and post-sales.

• Develop and sustain the analytics and reporting framework that CS and SD&D leadership depend on, which includes notification and signal delivery systems.

• Act as the system administrator for CS and SD&D, managing flows, validation rules, permission sets, assignment rules, and custom configurations in accordance with RevOps governance best practices.

• Transform manual reporting, data cleanup, and routine administrative tasks into automated, repeatable processes.

• Collaborate with CS and SD&D leadership to pinpoint operational deficiencies, define enhancements, and drive those improvements to completion.

• Oversee RevOps projects and act as the main RevOps liaison for CS and SD&D, ensuring proactive communication with stakeholders throughout.

⛳️ Requirements

• A proactive, self-motivated approach: you identify operational gaps and initiate improvements independently, articulating how each enhancement aligns with business outcomes.

• Strong skills in stakeholder management and communication: capable of collaborating with senior leaders across various organizations, navigating cross-functional process redesigns without formal authority, and confidently presenting work to leadership and company-wide audiences.

• Demonstrated ability to transform manual, recurring tasks into automated, scalable solutions.

• Proficiency in Salesforce administration: managing flows (record-triggered, scheduled, and autolaunched), validation rules, permission sets, and custom objects while adhering to governance best practices.

• Experience in Revenue Operations, CS Operations, or Post-Sales Operations, with exposure to both customer success and implementation or technical teams.

• Strong understanding of CS and post-sales domains: health scoring methodologies, renewal and expansion strategies, churn analysis, onboarding workflows, and KPIs for post-sales teams.

• Familiarity with ecommerce, fraud prevention, fintech, or related industries; knowledge of chargebacks, GMV, authorization rates, and dispute management is a significant plus.

• Experience utilizing AI tools (Claude, Gemini, or similar) for workflow automation, data analysis, or operational decision support; hands-on experience with enterprise platforms like Agentforce, Slack AI, or Salesforce-Slack integrations.

• Experience with account assignment and routing tools such as LeanData, and/or CPQ processes and tools.

• Working knowledge of Outreach, Looker, and Jira.

• Formal Salesforce certification (Administrator, Advanced Administrator, or similar).

🏝️ Benefits

• Discretionary Time Off Policy (Unlimited!)

• 401K Match

• Stock Options

• Annual Performance Bonus or Commissions

• Paid Parental Leave (12 weeks)

• On-Demand Therapy for all employees & their dependents

• Dedicated learning budget through Learnerbly

• Health Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Account (FSA)

• Short Term and Long Term Disability Insurance

• Life Insurance

• Company Social Events

• Signifyd Swag