Senior Revenue Enablement Lead, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Customer Success Leadership to establish and promote best practices throughout the entire customer lifecycle.

• Identify shortcomings in customer experience, retention, and expansion performance, then create enablement programs to address these issues.

• Oversee onboarding initiatives for Customer Success Managers (CSMs), Technical Account Managers (TAMs), and Client Support teams, ensuring uniformity across all sectors.

• Develop training programs, coaching frameworks, and certifications to enhance customer outcomes and operational excellence.

• Spearhead “train-the-trainer” initiatives for Business Process Outsourcing (BPO) and support teams to ensure alignment and scalability.

• Work in conjunction with GTM Readiness to guarantee that new products and pathways are effectively incorporated into the post-sale experience.

• Collaborate with front-line leaders to strengthen coaching, conduct call reviews, and promote continuous improvement.

⛳️ Requirements

• A minimum of 6 years of experience in customer success, enablement, or post-sale operations.

• Demonstrated ability to function as a strategic partner to Customer Success or Support leadership.

• In-depth knowledge of customer lifecycle management, as well as retention and expansion strategies.

• Experience in developing onboarding programs and continuous development frameworks for Customer Success teams.

• Strong coaching and facilitation abilities, with a practical approach to enhancing performance.

• Exceptional cross-functional collaboration and communication skills.

• Ability to thrive in a fast-paced and evolving environment.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Flexible Spending/Health Savings Accounts.

• Flexible PTO.

• 401(k) with Company Match.

• Life Insurance, Pet insurance, and additional benefits.