Senior Retention Manager – Apparel

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Design and spearhead a comprehensive customer retention strategy with significant impact.

• Enhance and refine the journey for returning customers.

• Pinpoint crucial moments to boost engagement and uncover growth opportunities.

• Track and report essential KPIs such as repurchase rates, channel conversion, and LTV/CAC.

• Work in close collaboration with the Data Science, Creative, IT, and Growth teams.

• Develop and prioritize tests, campaigns, and automated processes aimed at meeting retention objectives.

• Own and present key retention metrics—conversion rates, revenue, repurchase, and LTV/CAC.

• Lead weekly reporting sessions and provide actionable insights to senior leadership.

• Ensure punctual and high-quality execution of projects.

⛳️ Requirements

• Over 7 years of experience in crafting and implementing impactful retention marketing strategies, preferably in fast-paced, digital-first settings.

• More than 5 years in leadership positions.

• Bachelor's Degree in a Relevant Field: Business, Engineering, Marketing, Analytics, or related disciplines.

• Outstanding communication and collaboration abilities.

• Strong analytical skills with a background in interpreting customer data.

• Comprehensive understanding of online engagement platforms, CRM systems, and customer lifecycle strategies.

• Exceptional organizational and project management capabilities.

• Keen attention to detail.

• A dynamic, ambitious, and inquisitive mindset.

• A demonstrated history of effective people management.

• Proficiency in English (both spoken and written) is essential; knowledge of Spanish and familiarity with Data Science, SQL, or analytics tools is highly advantageous.

• Basic understanding of front-end tools, technical tracking, or experience collaborating with engineering teams is a plus.

🏝️ Benefits

• Remote work flexibility.

• 15 working days of paid vacation.

• Learning subsidy to foster professional growth.

• Collaborate with top-tier talent in a data-driven, dynamic, and energetic work environment.

• Opportunities for both professional and personal development.

• A safe environment to express your true self, with a commitment to diversity, equity, and inclusion.

• Encouragement of new ideas and initiatives.