Senior Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the renewals and upselling process in collaboration with the Client Management team to enhance retention and growth across an enterprise customer portfolio.

• Proactively engage with key decision-makers and the Client Management team to identify and address renewal risks early, developing clear action plans to tackle them.

• Lead negotiations for renewals and contract execution that align with both Modern Health’s objectives and client goals, fostering long-term, value-driven partnerships.

• Maintain a disciplined approach to forecasting, ensuring that renewal and expansion projections are accurate, timely, and transparently communicated.

• Collaborate cross-functionally and at the executive level to implement risk-mitigation strategies and drive appropriate actions with internal stakeholders.

• Identify and assess upsell and cross-sell opportunities during the renewal cycle to enhance wallet share and strengthen client engagement with Modern Health.

⛳️ Requirements

• A minimum of 6 years of Client Success and/or Account Management experience within an Enterprise SaaS organization.

• Experience engaging with buyers in HR, People, Benefits, or Total Rewards is advantageous.

• A proven history of surpassing retention and revenue targets, with concrete examples of how you have safeguarded and expanded ARR.

• Highly organized and proactive, capable of effective prioritization, taking initiative, and functioning both independently and within a collaborative team environment.

• Proficient in Salesforce.com, with a strong emphasis on data accuracy and maintaining pipeline/forecast hygiene.

• Candidates must be able to sustain work authorization throughout their employment without employer sponsorship or employer-provided training plans or attestations (such as the Form I-983 required for STEM OPT). Immigration sponsorship is not available for this role.

🏝️ Benefits

• Medical / Dental / Vision / Disability / Life Insurance

• High Deductible Health Plan with Health Savings Account (HSA) option

• Flexible Spending Account (FSA)

• Access to coaches and therapists via Modern Health's platform

• Generous Time Off

• Company-wide Collective Pause Days

• Parental Leave Policy

• Family Forming Benefit through Carrot

• Family Assistance Benefit through UrbanSitter

• Professional Development Stipend

• 401k

• Financial Planning Benefit through Origin

• Annual Wellness Stipend for items that enhance your overall well-being

• New Hire Stipend to assist with work-from-home setup expenses

• ModSquad Community: Virtual events including active ERGs, holiday-themed activities, team-building events, and more

• Monthly Cell Phone Reimbursement