Senior Registered Virtual Client Service Associate

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Deliver proactive virtual assistance to financial advisors.

• Offer client service, manage account maintenance, and provide administrative support.

• Communicate regularly with assigned advisors to ensure their needs are fulfilled.

• Oversee client account maintenance, which includes opening and maintaining accounts, submitting forms, facilitating money movement, and monitoring transactions and transfers.

• Prepare for client meetings, generate reports, follow up post-meetings, and manage special outreach initiatives.

• Respond promptly to client inquiries and requests.

• Investigate complex client situations and collaborate with home office departments for timely resolutions.

• Engage in ongoing training and educational opportunities.

• Coordinate and manage new client account transition processes alongside other functional areas.

• Assist prospective clients in consultations and education regarding the Raymond James and Associates platform.

• Carry out other assigned duties and responsibilities.

⛳️ Requirements

• Associate’s degree along with five (5) years of experience in the licensed financial services industry, or a suitable combination of experience, education, and/or training as approved by Human Resources.

• SIE certification required unless exempt or grandfathered.

• Series 7 certification is mandatory.

• Series 63, 65, and/or 66 as required by state regulations.

• Capability to obtain additional securities and advisory state registrations as necessary.

• Branch experience is preferred.

• Relevant financial industry experience.

• Proficient in the Microsoft program suite, particularly with advanced Excel skills.

• Ability to analyze account data effectively.

• Skilled in organizing, managing, and tracking multiple detailed tasks and assignments amid evolving priorities and deadlines.

• Competence in utilizing technology and firm resources efficiently.

• Ability to promote the use and adoption of key tools and resources.

• Strong oral and written communication skills across various organizational levels.

• Capacity to work independently.

• Commitment to providing a high level of customer service.

• Less than 25% travel requirement.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Life insurance benefits.

• Critical illness insurance provided.

• Accident insurance included.

• Disability benefits available.

• Retirement savings plan.

• Paid time off, encompassing vacation, holidays, and sick leave.

• Parental leave offered.

• Opportunities for professional development.

• Access to enriching networking groups.

• Support for diversity and inclusion initiatives.