Client Services

This is a fully remote position, open to applicants in Florida.

📋 Description

• Assist customers with their travel reservations and provide booking support.

• Address inbound customer inquiries via phone and email.

• Deliver exceptional customer service and reservation assistance.

• Ensure accurate maintenance of customer records and booking information.

• Process updates to itineraries and changes to reservations.

• Aid customers with scheduling and travel coordination.

• Input and update customer information in online systems.

• Communicate effectively with clients and team members.

• Adhere to company procedures and customer service protocols.

• Manage multiple customer requests and follow-up tasks efficiently.

• Listen to clients, answer their questions, and guide them through available travel options.

• Organize client information and maintain consistent communication.

• Follow up with clients to build trust over time.

⛳️ Requirements

• Previous customer service experience is preferred.

• Strong communication and organizational abilities.

• Comfortable working independently in a remote setting.

• Basic computer skills and data entry proficiency.

• A reliable internet connection is required.

• Willingness to learn booking platforms and online systems.

• Experience in administrative support, scheduling, hospitality, or call centers is advantageous.

• Eagerness to learn and maintain consistency in work.

🏝️ Benefits

• Opportunity for remote work.

• Flexible scheduling options available.

• Training will be provided.

• Support for professional development.

• A supportive team environment.

• Access to travel-related perks.

• Supplier incentives offered.

• Ongoing training in the industry.