Senior Receivables Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of extensive and intricate commercial receivable accounts.

• Create and implement strategic recovery plans aimed at optimizing collection outcomes and enhancing client satisfaction.

• Engage with business decision-makers through phone calls, emails, and written communication to negotiate payment solutions.

• Examine contracts, invoices, purchase orders, statements, payment history, and relevant account records.

• Assess account status, payment patterns, disputes, and financial data to formulate recovery strategies.

• Negotiate full payments, settlements, structured payment plans, and other resolutions.

• Foster constructive relationships with debtors while maintaining a firm and professional demeanor.

• Work in collaboration with clients, Client Support Representatives, sales teams, and management to address disputes and eliminate payment obstacles.

• Identify accounts that need escalation and recommend legal action, legal placement, or closure.

• Achieve or surpass monthly goals for recovery, fee generation, productivity, and quality.

⛳️ Requirements

• Over 10 years of experience in commercial B2B collections within a third-party collection agency setting.

• Proven track record of recovering high-value commercial receivables.

• Exceptional negotiation, persuasion, and conflict-resolution abilities.

• Competence in managing complex account disputes and balancing competing stakeholder interests.

• Outstanding verbal and written communication skills.

• Strong business insight and comprehension of commercial credit and collections practices.

• Remarkable attention to detail and strong organizational capabilities.

• Proficient in Microsoft Office applications, particularly Excel.

• Preferred experience in collecting balances over $25,000, $50,000, and $100,000+.

• Preferred experience with Salesforce.

• Preferred experience in reviewing financial statements and business credit reports.

• Preferred experience working with attorneys, bankruptcies, and commercial litigation referrals.

• Must reside and work within the United States.

🏝️ Benefits

• Minimal cost for employee health care benefits.

• Coverage for Health, Dental, and Vision insurance.

• Paid Time Off (PTO) - 18 days during the first year.

• Paid Holidays without a waiting period.

• 401(k) retirement plan.

• Commission of 16% on monthly amounts exceeding $35,000.