Senior Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish robust professional connections with both current and prospective clients.

• Recognize new business prospects from existing clients and relay this information to the Sales team.

• Create and implement solutions tailored for current and potential clients.

• Assist the Sales team in closing new business opportunities.

• Maintain close communication with clients whenever issues arise to ensure effective resolution.

• Offer management feedback and suggestions on essential changes to enhance the company's processes, procedures, and services.

• Provide guidance and mentorship while managing Project Managers and Project Specialists.

• Collaborate with the Sales team and Project Managers to establish a project schedule and ensure effective communication throughout projects.

• Keep key LanguageLine business systems, such as XTRF, LLTS Wiki, and other databases, updated to reflect all pertinent client communications.

• Represent LanguageLine at trade shows, exhibitions, and conferences as needed.

• Conduct visits to current and possibly prospective clients.

• Contribute to the Process and Quality Improvement Initiative by engaging in cross-functional teams.

• Organize and allocate linguists for various projects.

• Cultivate relationships with linguists to promote collaboration.

• Oversee contractors to guarantee timely delivery of products.

• Monitor quality control processes to ensure the completion of all quality checks.

• Consistently track project progress; report status and critical issues to Account Executives.

• Ensure projects are completed on time, within budget, and meet the required quality standards.

• Authorize and sign off on projects being delivered to clients.

• Ensure project delivery aligns with clients' specifications and expectations, reflecting a world-class organization.

• Provide training and consulting services to Project Managers and serve as a consultant for systems development activities.

• Perform additional duties as assigned.

⛳️ Requirements

• Proficiency in the MS Word suite (Word, Excel, PPT, Outlook).

• Comprehensive understanding of project management principles as they relate to the localization industry.

• Exceptional attention to detail, strong organizational skills, and the ability to handle multiple tasks simultaneously.

• Outstanding oral and written communication abilities.

• Excellent interpersonal skills.

• Proficiency in a foreign language is a plus.

• A minimum of a Bachelor's degree or equivalent experience is required.

• Practical knowledge of database operations and concepts.

• Must be highly resourceful and capable of working independently.

• Demonstrated organizational and communication skills.

🏝️ Benefits

• Equal Opportunity Employer.

• Compliance with Disability Laws.