Senior Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the end-to-end execution of intricate SaaS implementation projects, encompassing scoping, requirements gathering, configuration, integration, testing, training, and go-live phases.

• Create and oversee comprehensive project plans, schedules, resource allocations, risk registers, communication strategies, and financial projections.

• Manage multiple enterprise-level customer projects concurrently, ensuring effective coordination and organization.

• Confirm that all deliverables adhere to contractual obligations, quality benchmarks, and professional service standards.

• Act as the main point of contact for customers throughout the implementation process, setting and managing their expectations.

• Conduct customer workshops, requirements sessions, status updates, and executive briefings.

• Proactively identify, monitor, and address risks, issues, and dependencies across various workstreams; handle change requests while ensuring alignment with scope and budget.

• Uphold robust program management practices, including RAID logs, decision tracking, and governance reporting.

• Collaborate with Product, Technical Services, Consulting, Support, and Training teams on solution design, integration planning, and testing readiness.

• Manage project financials, including budgeting, forecasting, burn rate analysis, and safeguarding revenue/margin.

• Assist Sales during pre-sales activities by contributing to scoping, estimation, deployment strategies, and customer presentations.

• Offer guidance and mentorship to junior project managers or coordinators; aid in the development of standardized implementation methodologies.

• Lead post-implementation evaluations, document lessons learned, and drive continuous enhancements in delivery processes.

• Advocate for delivery excellence, customer value realization, and scalable implementation practices.

• Travel approximately 25% of the time to customer locations, Brightree offices, or industry events within the United States.

⛳️ Requirements

• Bachelor’s degree in Business, Technology, or Healthcare.

• Over 5 years of project management experience, including at least 3 years in SaaS customer-facing implementations.

• PMP Certification.

• Proven ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments.

• Strong understanding of project accounting, budgeting, forecasting, and resource management.

• Demonstrated success in leading cross-functional teams without direct authority.

• Experience with complex integrations, interfaces, infrastructure components, or third-party vendors.

• Exceptional communication skills and ability to influence stakeholders at all levels.

• Background in regulated industries or healthcare environments.

• Exhibits "drives collaboration" by building trust and strong partnerships, promoting open communication and shared accountability.

• Lean Six Sigma Green Belt or Black Belt certifications.

• Experience with SaaS implementations in healthcare, pharmacy, or post-acute care.

• Familiarity with project management tools such as Smartsheet, Jira, MS Project, or similar.

• Experience working in global, matrixed organizations.

• Strong customer focus and ability to guide customers through transitions.

• Strategic problem-solving and conflict-resolution abilities.

• Capability to simplify complexity and communicate effectively.

• Strong organizational discipline and keen attention to detail.

• Flexibility in rapidly changing SaaS environments.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance.

• AD&D insurance.

• Short-term and long-term disability insurance.

• Sleep care management.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k).

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance.

• Fifteen days Paid Time Off (PTO) in the first year.

• Eleven paid holidays plus three floating days.

• Fourteen weeks of primary caregiver leave or two weeks of secondary caregiver leave when welcoming new family members.