Senior Program Manager, Professional Services

This is a fully remote position, open to applicants in Washington.

📋 Description

• Direct the comprehensive implementation of the Icertis platform and Vera AI for enterprise clients across various industries and regions.

• Establish program vision, success metrics, delivery strategies, and phased roadmaps that align with customer transformation goals.

• Supervise project planning, estimation, risk assessment, release management, and client acceptance for intricate, multi-national deployments.

• Oversee program budgets, KPIs, and performance indicators to guarantee profitability and ensure customer satisfaction.

• Serve as the primary contact for client executives, sponsors, and program/project managers (PMO, Legal, Procurement, IT, Finance, and Sales teams).

• Lead daily, weekly, steering committee meetings, executive reviews, and cross-functional discussions both internally and with clients to synchronize business objectives with delivery execution.

• Build trusted relationships with customer leadership teams and internal Icertis stakeholders.

• Advocate for the adoption of Icertis Vera features and GenAI functionalities (e.g., contract analysis, clause suggestion, summarization, and workflow intelligence).

• Assist clients in identifying viable GenAI use cases and managing change within enterprise SaaS ecosystems.

• Collaborate with Product and Engineering teams to deliver structured field feedback and shape product development.

⛳️ Requirements

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.

• MBA, PMP, PgMP, or Agile certification is preferred.

• Over 15 years of professional experience, with at least 6-8 years of managing complex enterprise SaaS or technology transformation initiatives.

• Demonstrated success in leading CLM, Procurement, or Quote-to-Cash (O2C/S2P) implementations that integrate with major ERP or CRM systems (SAP, Salesforce, Oracle, Dynamics).

• Experience collaborating with global teams and managing multi-million-dollar delivery initiatives across various clients or regions.

• Knowledge of AI-driven SaaS solutions, including defining GenAI use cases and adoption strategies within enterprise environments.

• Strong grasp of contract lifecycle management processes and collaboration among Legal, Procurement, and Commercial functions.

• Exceptional program management, governance, and enterprise stakeholder engagement skills.

• Outstanding communication and executive presentation abilities, capable of engaging and influencing C-level audiences.

• Strong business acumen, problem-solving abilities, and decision-making skills under complex delivery scenarios.

• Proficiency in modern project management tools and frameworks (Smartsheet, Jira, Power BI, MSA, Agile/Hybrid methodologies).

• Excellent organizational and multitasking skills, with a proven track record of managing multiple concurrent projects successfully.

🏝️ Benefits

• Comprehensive medical benefits (including physical, mental, vision, and dental care)

• Employee assistance program (EAP)

• Equity (RSUs) and shared ownership in the company

• Generous 401K matching

• Flexible working environment

• Paid maternity and paternity leave

• Generous holiday and PTO program

• CaaS (coaching as a service)

• Annual personal development budget

• 7 Days for Humanity – 7 paid volunteer days each year

• Global and regional DEIB steering committees, employee resource groups (ERGs)

• Year-round global DEIB training programs and guest speakers