Senior Program Manager, Distribution Partnerships

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the internal expert on business formation, entity management, registered agent services, compliance filings, annual reports, foreign qualifications, amendments, certificates of good standing, virtual address, virtual mail, USPS 1583, and CMRA-related processes.

• Collaborate closely with Partner Success, Product, Engineering, Fulfillment, Support, Legal, and Compliance teams to identify operational gaps highlighted by Bizee Pro customers, professional firms, and distribution partners.

• Develop and document new workflows for Bizee Pro, distribution partnerships, partner portal processes, API-enabled workflows, and prospective AI-agent-enabled applications.

• Assist in modernizing workflows, tools, engagement channels, and operational processes to enable Bizee to scale efficiently while enhancing customer and partner outcomes.

• Support Bizee's transition towards a more digitized, national fulfillment framework encompassing formation, registered agent services, compliance filings, virtual address, virtual mail, and distribution partner processes.

• Create and maintain comprehensive process documentation, workflow diagrams, Standard Operating Procedures (SOPs), exception paths, support guides, escalation protocols, and internal operational playbooks.

• Identify recurring operational challenges and transform them into process enhancements, tooling requests, product specifications, automation opportunities, or reporting requirements.

⛳️ Requirements

• Over 7 years of experience in operations, service delivery, fulfillment operations, partner operations, compliance operations, entity management, business formation operations, registered agent operations, implementation operations, process improvement, or a related field.

• In-depth knowledge of business formation, entity management, annual reports, foreign qualifications, amendments, certificates of good standing, registered agent services, virtual address, virtual mail, USPS 1583, and CMRA-related processes.

• Proven experience leading operational transformation in a high-volume service delivery setting, including the modernization of workflows, tools, engagement channels, and operational processes.

• Experience utilizing automation, AI, or workflow technologies to minimize friction, simplify user journeys, enhance speed, and boost operational consistency.

• Demonstrated experience scaling fulfillment, support, or service delivery operations across national or multi-jurisdictional workflows.

• Background in supporting B2B, professional, partner, distribution, or platform channels.

• Strong capability to map, document, and optimize intricate workflows across various teams, systems, products, and service requirements.

• Excellent communication skills with the ability to create clear documentation, playbooks, SOPs, launch-readiness materials, and executive updates.

• High level of ownership, strong follow-through, and comfort in building processes from the ground up.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Life Insurance (Basic, Voluntary & AD&D)

• Virtual Wellness Resources

• Work From Home