Senior Program Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Provide strategic direction and operational management for several utility-sponsored energy efficiency initiatives across New England.

• Act as the main point of contact for utility clients on a daily basis, fostering robust relationships while ensuring effective contract implementation and outstanding client satisfaction.

• Lead, mentor, supervise, and nurture Program Managers and other designated staff, while promoting team growth and professional advancement.

• Manage program budgets, staffing strategies, forecasts, resource distribution, financial outcomes, and contractual commitments.

• Track program performance, regulatory adherence, reporting obligations, quality assurance measures, and key performance indicators to guarantee programs continually meet or surpass client expectations.

• Facilitate regular client meetings and create executive-level presentations, reports, and program updates.

• Collaborate with internal teams, implementation partners, contractors, subcontractors, and trade allies to ensure smooth program execution and an exceptional customer experience.

• Identify operational enhancements and implement best practices that improve program efficiency, customer satisfaction, and overall effectiveness.

• Assist in business development activities, such as proposal writing, client presentations, interviews, and transition planning for new contracts.

• Stay updated on utility-sponsored energy efficiency programs, regulatory changes, emerging technologies, and industry best practices.

• Undertake additional responsibilities and strategic initiatives as assigned.

⛳️ Requirements

• At least eight (8) years of progressively responsible experience in managing utility-sponsored or utility-funded energy efficiency programs.

• Proven experience in direct collaboration with electric and/or gas utilities, implementation contractors, program administrators, or other utility partners throughout New England.

• Experience managing multiple simultaneous programs, contracts, or client portfolios, including responsibility for budgets, staffing, and operational results.

• Experience in supervising and developing Program Managers or other professional staff.

• Familiarity with commercial, small business, multifamily, residential, market transformation, midstream, or pilot energy efficiency programs.

• Preferred experience in proposal development, business development, client presentations, or contract transitions.

🏝️ Benefits

• Medical/dental/vision plan

• Disability and life insurance

• 401(k)

• Generous paid time off (PTO)

• $500 annually for taking a week-long vacation

• 401(k) company contributions

• Discretionary bonuses based on performance

• Professional development funds

• 100% virtual company

• Paid volunteer day

• Fun team outings and events