Senior Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the comprehensive enterprise technology program plan, collaborating with internal teams and external implementation partners.

• Develop and enhance program governance, including working teams, steering committees, and executive steering committees.

• Manage program-level risks, assumptions, issues, and dependencies.

• Oversee vendor performance in relation to contracted scope, statements of work, delivery commitments, and quality standards.

• Supervise program-level budgets, track spending, manage contract variances, and address at-risk expenditures.

• Lead, mentor, and develop Project Managers responsible for specific workstreams.

• Establish governance for implementation, release management, deployment processes, and delivery standards.

• Provide executive-level updates on progress, risks, dependencies, budget status, and overall program health.

• Manage program-level change initiatives, recommending adjustments to scope, schedule, and resource allocations.

• Cultivate partnerships with business leaders, technology teams, implementation partners, and vendors.

⛳️ Requirements

• A Bachelor’s degree in Business, Information Technology, Project Management, or a related field, or an equivalent combination of education and experience.

• A minimum of seven (7) years of experience in program or project management.

• At least three (3) years of experience leading complex, multi-vendor technology implementation programs.

• Proven experience in leading enterprise technology implementation programs, ideally involving multiple implementation partners.

• Experience in establishing and managing executive governance structures for large-scale technology initiatives.

• Strong expertise in managing vendor relationships, contracts, statements of work, and program budgets.

• Ability to lead cross-functional teams and influence stakeholders at all organizational levels.

• Experience in communicating complex program information to executive leadership and providing actionable recommendations.

• Familiarity with enterprise platform implementations, including Salesforce or comparable CRM technologies.

• Background in healthcare, staffing, or another regulated industry.

• Experience supporting multi-brand or multi-entity organizations.

• Knowledge of Salesforce DevOps and CI/CD governance practices.

• PMP, PgMP, or a similar program management certification.

• Experience working with geographically dispersed teams, including offshore vendors.

• Understanding of business functions, services, business strategy, policies and procedures, and the impact of the role within the organization.

• Proficiency in working with electronic hardware and software applications relevant to the role.

• Capability to work independently and proactively identify and address business needs.

• Strong analytical and logical evaluation skills for information, propositions, and claims.

• Ability to define, assess, and enhance operational processes and workflows.

• Awareness of factors that contribute to successful organizational change.

• Skill in planning and tracking projects to achieve timelines, budgets, and objectives.

• Ability to engage effectively in meaningful dialogue.

🏝️ Benefits

• 401K with Competitive Company Matching.

• FSA and HSA Plans.

• Financial Planning Assistance.

• Educational Assistance.

• Generous PTO Policy.

• Paid Parental Leave.

• Twelve Annual Paid Holidays.

• Active Employee Engagement Programs.

• Cellphone Stipend.

• Technology Stipend (for hybrid/remote positions).

• Diversity, Equity, Inclusion, and Belonging Program.

• Professional Development.

• Charitable Matching.

• Medical, Dental, Vision, and Hearing Benefits.

• Navigate Health and Wellness Programs.

• Employee Assistance Program (EAP).

• Life and Disability Insurance.

• Pet Insurance.

• Eligibility for company incentive plan and/or commission plan may apply.