Senior Product Manager, Growth & Enrollment

📋 Description

• Define the patient journey at Imagine Pediatrics from entry to engagement.

• Manage the systems and processes that facilitate new market introductions.

• Ensure that newly eligible patients are properly identified, directed, and assisted.

• Create and refine the overall experience from eligibility verification to the initial clinical interaction.

• Collaborate with Outreach (call center) teams to enhance conversion rates, efficiency, and overall experience.

• Identify and mitigate friction points throughout the funnel to decrease customer acquisition costs (CAC).

• Gain a thorough understanding of and document workflows related to health plan data ingestion and outreach operations.

• Oversee the complete product lifecycle utilizing a build–measure–learn methodology.

• Conduct discovery sessions with operations, clinical teams, and leadership to identify constraints and opportunities.

• Work closely with operations, outreach leadership, clinical teams, engineering, and data analytics.

• Align stakeholders across go-to-market strategies, care delivery, and product development.

• Enhance enrollment conversion rates while minimizing operational inefficiencies.

⛳️ Requirements

• A minimum of 5 years of experience in Product Management, preferably within the healthcare, growth, or operational sectors.

• Proven experience managing products that enhance conversion, onboarding, or top-of-funnel engagement.

• Strong capability to map and simplify intricate workflows across various teams and systems.

• A successful history of driving cross-functional execution involving product, engineering, and operations.

• Comfort in collaborating closely with operational teams such as call centers, outreach, or care coordination.

• Experience in defining and refining metrics such as conversion rate, CAC, time to value, or engagement.

• Exceptional communication skills suitable for both technical and non-technical stakeholders.

• Bonus points for experience with: Health plan integrations, eligibility systems, or payer-driven workflows; Care management platforms or clinical operations; Medicaid populations or value-based care models; Developing tools for non-technical operational users.

🏝️ Benefits

• Competitive medical, dental, and vision insurance.

• Healthcare and Dependent Care FSA; Company-funded HSA.

• 401(k) with a 4% match, fully vested from day one.

• Employer-paid short and long-term disability coverage.

• Life insurance equivalent to 1x annual salary.

• 20 days of PTO plus 10 Company Holidays and 2 Floating Holidays.

• Paid leave for new parents.

• Additional benefits to be detailed in the offer.