Senior Product Manager, AI Care Experience

📋 Description

• Take ownership of the complete Care Experience.

• Propel the transformation of the member journey into a streamlined, AI-driven care experience.

• Pinpoint opportunities where AI can alleviate friction, enhance clarity, and encourage behavioral changes.

• Maintain a balance between automation and human interaction to ensure optimal clinical results and foster member trust.

• Convert Care into Product Systems.

• Collaborate closely with clinical teams to comprehend care pathways, decision-making logic, and real-world workflows.

• Assist in defining how care is delivered through software, not merely supported by it.

• Develop AI-Enabled Care Experiences.

• Launch experiences enhanced by conversational interfaces and agents, personalized recommendations and nudges, as well as intelligent workflows and automation.

• Establish Human vs AI Boundaries.

• Decide when AI should take action versus when to escalate matters to clinicians.

• Contribute to the design and iteration of prompts for essential care interactions.

• Help formulate and implement evaluation frameworks (evals) to assess AI quality, safety, and effectiveness.

• Collaborate with engineering and data teams to continually enhance system performance.

• Take responsibility for metrics related to engagement, retention, and clinical adherence.

• Utilize experimentation and data to enhance both user experience (UX) and AI system behavior.

• Balance swift iterations with long-term product quality, safety, and scalability.

⛳️ Requirements

• Over 5 years of experience in Product Management focused on consumer or SaaS products.

• Direct experience in healthcare or care delivery settings (mandatory).

• Strong history of managing end-to-end user or patient experiences.

• Experience working on or with AI-powered products.

• Proven capability to collaborate closely with clinicians and translate care pathways and decision logic into product systems.

• Strong product instincts regarding UX, behavior change, and engagement in high-stakes environments.

• Comfort in navigating fast-paced, ambiguous environments.

🏝️ Benefits

• Health, dental, and vision insurance.

• Flexible paid time off (PTO).

• Options for working from home.

• Budget for professional development.

• Support for continuing education.