Senior Product Designer, Logistics

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of OMS & AI Surface Design.

• Create user experiences throughout the complete order lifecycle for Stord’s Order Management system, including routing, exception handling, fulfillment, inventory management, and more.

• Develop rule-management surfaces (Automations) that empower operators with real control over large-scale decisions.

• Manage AI tools for brands within Stord, focusing on chat, feed, search, and agentic workflows.

• Design human-in-the-loop UX patterns, including escalation flows, confidence indicators, and dashboard driven by insights.

• Cater to power users in data-rich environments where speed and accuracy are critical.

• Advocate for the User and Motivate the Team.

• Conduct research with order managers, customer service agents, and operations leads to comprehend their navigation through complex order states, inventory management, and large-scale fulfillment.

• Convert the complexities of AI orchestration into design narratives that engage engineers and data scientists about UX outcomes.

• Foster empathy throughout the organization for operators handling hundreds of simultaneous orders under AI-assisted conditions.

• Propel Rapid Design Iteration.

• Utilize AI design tools for swift prototyping and design exploration to enhance speed.

• Create high-fidelity prototypes that validate concepts prior to engineering investment.

• Iterate based on usability testing, A/B testing results, and user feedback.

• Find a balance between design excellence and shipping speed - deliver exceptional experiences promptly.

• Establish AI Design Patterns.

• Define and document Stord's UX standards for AI-assisted operations, detailing how intelligence is presented in Feed, how Chat responses convert to UI actions, and more.

• Develop components for a design system tailored to AI-native workflows, including generative response cards, confidence signals, one-click resolution patterns, and agentic trigger builders.

• Collaborate with data science and engineering to ensure model outputs are structured to support clear and actionable UI, rather than the reverse.

• Collaborate and Measure.

• Establish success metrics for your designs linked to conversion rates, completion rates, and satisfaction scores.

• Carry out usability testing to confirm design decisions with real consumers.

• Analyze behavioral data to pinpoint friction points and opportunities for optimization.

• Continuously enhance experiences based on performance data and user feedback.

⛳️ Requirements

• Over 6 years of product design experience, particularly in designing AI tools and B2C or B2B experiences.

• Multi-platform design expertise – Experience in creating responsive designs across mobile, tablet, and desktop platforms.

• User research capabilities – Demonstrated ability to conduct user interviews, usability testing, and translate insights into design.

• Proficiency in modern design tools – Advanced skills in Figma, along with knowledge and practices for integrating various AI tools into the design workflow, with a willingness to adapt as new tools emerge.

🏝️ Benefits

• Stord participates in E-verify and will provide federal authorities with your Form I-9 information to confirm your eligibility to work in the U.S.