Senior Product Designer

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of the complete design process for key product experiences, demonstrating a high level of craftsmanship from initial exploration to refined execution. We aspire to create experiences that rival those of Linear, Vercel, Attio, or Raycast.

• Develop AI communication workflows (Voice AI, SMS, email) and complex data interfaces such as campaign builders, journey orchestration, and performance dashboards that strike a balance between functionality and simplicity.

• Simplify intricate, multi-step workflows (campaigns, audiences, journeys, integrations) into clear mental models that cater to both single-location SMBs and multi-location enterprise teams.

• Leverage Claude and other AI tools to swiftly prototype interactive flows and rigorously test designs with product and engineering teams.

• Contribute to and enhance our design system, a scalable component library built on shadcn/ui, ensuring seamless integration with our React + Tailwind stack.

• Engage regularly with customers. Conduct user research with operators in home services to deeply grasp their workflows, translating insights into product strategies and design direction.

• Collaborate with Hatch CSRs and AI specialists to create interfaces that instill trust, control, and brand consistency in our AI solutions for every customer.

• Champion design best practices while collaborating with engineering on implementation, ensuring responsiveness and accessibility.

⛳️ Requirements

• A minimum of 3 years of experience in product design or UX/UI within high-growth technology settings.

• Proficient in Figma, with the ability to rapidly prototype using AI tools like Claude, transitioning swiftly from concept to tangible product.

• Well-acquainted with common UX/UI patterns and possesses strong visual design instincts, paying close attention to hierarchy, typography, and refinement in every project.

• Highly independent and proactive. You do not wait for guidance; instead, you identify the right problems to tackle, define their scope, and drive them to completion.

• Comfortable with front-end fundamentals (HTML/CSS) and eager to implement small yet impactful UX improvements in production environments. Familiarity with AI-assisted development tools or agents is an advantage.

• Possess strong instincts in information architecture. You can distill a complex feature set into a clear, scalable structure.

• Communicate with clarity and curiosity. You can articulate design rationale effectively to both technical and non-technical stakeholders, leading customer interviews that remain focused and delve into the right topics.

• Experience in designing complex, data-intensive AI products (e.g., dashboards, workflow builders, conversational or communication interfaces) for enterprise-level, B2B, or multi-location operators in non-technology sectors like home services.

🏝️ Benefits

• Hybrid work environment (3 days per week in our NYC office)

• Medical, dental, and vision benefits

• 401(k) plan with matching contributions

• Flexible PTO

• Opportunity to contribute at the ground level of a high-growth, mission-driven company