Senior Product Analyst

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Take charge of experimentation and test analytics by designing, implementing, and analyzing A/B and multivariate tests throughout the product experience, including optimizing funnels for new feature launches.

• Develop and maintain essential product and business dashboards: Create, automate, and continuously refine dashboards and reports that monitor key product, funnel, and customer metrics, facilitating easy access for PMs and leadership to derive insights and track performance.

• Oversee product analytics tools and instrumentation: Manage the roadmap, governance, and best practices for our product analytics infrastructure (event schemas, tracking plans, data quality); collaborate closely with Product and Engineering to ensure that every new feature is equipped with the appropriate instrumentation and metrics.

• Create and enhance a comprehensive customer 360 view: Integrate product usage, marketing, and service data into a unified perspective of the customer journey; identify segments, behaviors, and opportunities that enhance acquisition, conversion, engagement, and long-term value.

• Convert customer feedback and data into actionable insights: Merge quantitative analysis (funnels, experiments) with qualitative signals (surveys, NPS, interviews, customer service interactions) to illuminate insights and recommendations that inform product strategy and prioritization.

• Lead lightweight customer research initiatives: Conduct customer surveys, NPS programs, and usability interview evaluations; perform competitive and market analyses; translate qualitative insights into product recommendations that complement quantitative findings.

• Utilize AI tools to expedite analysis and insight generation: Proactively employ AI-driven tools (e.g., LLM-assisted data exploration, AI-enhanced analytics platforms) to enhance the speed and depth of analysis; assist the team in developing frameworks to leverage AI for improving experimentation, personalization, and product decision-making.

⛳️ Requirements

• 5-8+ years of experience in product analytics, data science, business intelligence, or a related field, ideally in fintech, consumer lending, or a consumer marketplace setting.

• Strong expertise in SQL and relational databases; adept at validating large datasets and joining complex tables. Familiarity with a scripting language (e.g., Python or R) for advanced analysis, modeling, or automation is a plus.

• Proven ability to design, execute, and assess A/B tests (or similar experiments) — covering hypothesis development, sample size calculation, guardrails, and clear communication of results and trade-offs.

• Practical experience with contemporary product analytics and BI tools (e.g., Logrocket, Amplitude, Mixpanel, Heap, Looker, Tableau, Mode, etc.), along with a history of creating dashboards and self-service tools that empower others to find their own answers.

• Knowledge of research methodologies such as survey design, NPS analysis, usability study fundamentals, or competitive intelligence, and the capability to extract signals from qualitative data and integrate them with quantitative analysis. Experience in conducting or synthesizing customer interviews is an advantage.

• Familiarity with AI/ML tools and their application in analytics workflows, including LLM-assisted data analysis, AI-driven product features, and the ability to instrument and assess AI-enhanced experiences. Comfort in using AI tools to speed up your own work is expected.

• Entrepreneurial, resourceful, and comfortable navigating ambiguity; you proactively identify opportunities, suggest solutions, and drive initiatives to completion with minimal guidance while maintaining a high standard for quality.

🏝️ Benefits

• Fully remote work freedom (for most roles)

• Competitive salary packages

• Flexible PTO + 9 company holidays

• Equity: Share in our start-up success

• Comprehensive and affordable insurance benefits

• Paid parental leave for both caregivers

• Essential modern equipment to get the job done

• Fully paid Claude subscription to supercharge your work

• 401(k) for your future savings

• Quarterly meet-ups: In person & virtual fun

• Awesome Splash swag to flaunt your team spirit