Senior Platform Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and resolve platform-related issues across servers, identity platforms, Microsoft 365, Azure, virtualization, storage, networking, and associated systems.

• Maintain comprehensive documentation and change logs for support, implementation, troubleshooting, and configuration tasks.

• Design and support Microsoft 365 services, including SharePoint, Teams, Exchange Online, OneDrive, workflows, permissions, and integrations.

• Architect and maintain enterprise infrastructure, including Windows servers, virtual machines, cloud resources, storage solutions, directories, and related platform services.

• Engineer and support identity and access management solutions, including Active Directory, Entra ID, group policy, authentication, and conditional access dependencies.

• Develop standards, baselines, and operational procedures for the platform.

• Implement automation and standardized methodologies to minimize manual efforts and enhance scalability.

• Monitor the health of the platform and service performance through logs, alerts, backup results, telemetry, and other system data.

• Manage service recovery and vendor escalations for hardware, software, system, and service disruptions.

• Optimize performance, capacity, lifecycle planning, and virtualization resources.

• Coordinate maintenance, troubleshooting, projects, and planned changes with system owners, application owners, business stakeholders, vendors, and technical teams.

• Lead or participate in infrastructure projects and enhancements involving on-premises systems, Azure, Microsoft 365, Entra ID, networking, storage, virtualization, backup, disaster recovery, security controls, monitoring, and emerging technologies.

• Execute other tasks as assigned.

⛳️ Requirements

• Bachelor's degree in Computer Science, Management Information Systems, or a related discipline, or an equivalent combination of education and experience.

• A minimum of six (6) years of progressive experience in system administration or platform engineering.

• Proficiency in highly virtualized environments and Microsoft cloud services.

• Capability to identify infrastructure issues, analyze system data, and derive conclusions from logs, monitoring tools, and documented evidence.

• Ability to interpret technical documentation, implementation guides, diagrams, and operational protocols.

• Strong understanding of Windows Server, directory services, group policy, permissions, authentication, and system configurations.

• Experience in designing, implementing, and supporting Microsoft Azure, Entra ID, Microsoft 365, and associated identity, compute, storage, and networking services.

• Knowledge of hybrid infrastructure, encompassing on-premises systems, cloud services, identity platforms, and network connectivity.

• Familiarity with backup, restoration, disaster recovery, and business continuity strategies.

• Understanding of IP networking principles, including firewalls, routers, switches, VPNs, ACLs, DNS, DHCP, routing, VLANs, and troubleshooting techniques.

• Ability to assess trade-offs among reliability, performance, security, scalability, and cost using engineering judgment and system data.

• Strong communication skills with internal clients, technical teams, vendors, and business stakeholders.

• Adherence to all aspects of the Bank Secrecy Act (BSA).

• Must be capable of occasionally lifting or moving up to 65 pounds.

• May require occasional irregular hours, weekend support, and travel between office locations.

🏝️ Benefits

• Medical, dental, and vision coverage for employees and their dependents.

• Life insurance.

• Flexible spending accounts.

• Pet insurance.

• Team Member Assistance Program (EAP).

• Corporate Care Solutions, including backup child and adult care services.

• Generous paid time off.

• Paid sick leave.

• Paid holidays.

• 16 hours of paid time for community volunteer activities.

• Enhanced paid military leave.

• Paid maternity and paternity leave.

• Robust 401k Plan.

• Job Shadowing opportunities.

• Personal Development Plans.

• Full tuition coverage for an online Bachelor's or Master's Degree for eligible full-time employees.