Senior Pharmacovigilance Officer, Team Lead – Case Processing Manager, Medical Device

This is a fully remote position, open to applicants in Bosnia and Herzegovina.

📋 Description

• Lead the team responsible for managing Individual Case Safety Reports (ICSR) for designated projects or project groups.

• Directly supervise ICSR personnel.

• Allocate tasks for assigned projects and teams and monitor workflow processes.

• Ensure effective collaboration with clients in ICSR Management.

• Contribute to the achievement of company goals and objectives.

• Offer support to project team activities on behalf of both the client and the company.

• Develop and sustain project-specific Key Performance Indicators (KPIs) for contracted ICSR activities.

• Enhance procedures, training, and actions to boost ICSR team efficiency.

• Recommend process modifications to the ICSR Operational Lead.

• Manage ICSR deviations with assistance from the ICSR Operational Lead.

• Review trackers and timesheet information to ensure accuracy.

• Engage in ICSR processing and second quality control of cases.

• Assist other departments as directed.

• Act as the designated subject matter expert for the assigned team.

• Support the Regulatory Affairs & Pharmacovigilance Network Department, serving as Local Clinical Pharmacovigilance (LCPPV) for the specified country and Pharmacovigilance Regional Language Specialist (PRLS) for the designated language.

⛳️ Requirements

• Graduate in life sciences, pharmacy, nursing, or another healthcare-related field, or possess relevant experience in pharmacovigilance.

• Significant previous experience in pharmacovigilance.

• At least 1 year of experience in a line management position.

• Experience in Medical Devices is mandatory.

• Exceptional written and verbal communication abilities.

• Strong organizational skills, meticulous attention to detail, and the capacity to multitask.

• Effective delegation abilities.

• Proficient planning and time management skills.

• Technical proficiency.

• Strong teamwork capabilities.

• Fluent in both spoken and written English.

• Advanced proficiency in MS Office.

🏝️ Benefits

• Option for remote work.

• Flexible working environment.

• Opportunities for professional growth.

• Collaborative and supportive team culture.

• Diverse and inclusive workplace.

• Professional development through involvement in clinical research, pharmacovigilance, and quality consulting.