Senior Patient Services Coordinator

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee the onboarding process and transition of new patients.

• Accurately complete patient profiles and input prescription information.

• Act as a primary resource for physicians and their teams during the initiation of patient therapy.

• Build and maintain relationships with patients and care teams.

• Guarantee a positive patient experience throughout the onboarding process.

• Confirm patient profiles and verify insurance details.

• Organize in-home nursing services or outpatient facility care.

• Collaborate with Reimbursement Coordinators on benefit investigations, explanations, and financial assistance options.

• Inform patients about disease management programs and refer those interested.

• Assess referrals for completeness regarding orders and necessary documentation.

• Address unforeseen circumstances to ensure continuity of patient therapy.

• Deliver HIPAA-compliant updates on referral statuses to the client sales team.

• Manage patient interactions during the intake process.

• Complete credit card payment request forms and forward them to the finance department.

⛳️ Requirements

• GED/High School Diploma with 5 years of experience OR an Associate’s Degree with 3 years of experience.

• Experience in reimbursement, including knowledge of pharmacy benefit and medical benefit insurance coverage.

• Background in a pharmacy environment.

• Familiarity with medical billing processes.

• Excellent communication and customer service abilities.

• Capability to obtain state pharmacy technician registration as required by the program.

• Proficient in professionally handling challenging patient interactions.

• Computer literacy, particularly with Microsoft Office applications.

• Bachelor’s Degree is preferred.

• Ability to remain standing or seated for extended periods, up to 90% of the time.

• Skills in talking, hearing, typing, performing repetitive motions, reaching, and grasping.

• Ability to occasionally lift and/or move items weighing up to 25 pounds.

• Strong mental alertness, effective verbal and written communication, focus, attention to detail, adaptability, stress management, and analytical thinking skills.

🏝️ Benefits

• Option for remote work.

• Competitive salary and comprehensive benefits package.

• Reasonable accommodations provided during the hiring process.

• A workplace culture that is inclusive and diverse.

• Certified as a Great Place to Work employer.