Senior Partner Success Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance to partners through organizational support channels for Action Squared toolsets, adhering to L1 and L2 support/success metrics and processes.

• Act as the primary backup for L1 and/or Junior coverage gaps.

• Oversee the technical escalation and bug resolution processes for Action Network and/or Action Builder.

• Implement Partner Success strategies to uphold partner satisfaction standards and enhance the partner experience.

• Keep an up-to-date and comprehensive understanding of toolset features.

• Frequently lead documentation updates throughout toolset deployment cycles.

• Gather and apply feedback to enhance partner resources.

• Regularly conduct remote, live, and in-person introductory training sessions on toolsets for general and public partner audiences.

• Facilitate upskilling opportunities for L1 and/or Junior team members within specialization areas.

• Collaborate across teams to ensure organizational coherence for specialized projects and programs.

⛳️ Requirements

• 3 to 5 years of experience as a user of Action Network and/or Action Builder.

• 3 to 5 years of experience engaging with partners, customers, or clients through direct retention, support, service, or training.

• Experience with technical writing.

• Familiarity with progressive movement technologies.

• Background in mobilization or organizing strategies within the progressive movement.

• A strong sense of empathy for customers and a commitment to enhancing user experience and journey.

• Experience in technical support utilizing a ticket management system.

• Demonstrated ability to lead and execute initiatives with a partner-centric focus.

• Self-motivated and resourceful in problem-solving approaches.

• Proven capacity to successfully execute collaborative, cross-team projects.

• Up to 2 years of project management experience, with a track record of leading and managing cross-team collaborative projects to completion.

• Excellent and proactive communication skills across various mediums.

• Interest in expanding technical knowledge and understanding adult learning principles.

🏝️ Benefits

• Health insurance

• Professional development opportunities

• Paid time off

• Flexible work arrangements