Senior Operations Coordinator

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide daily support by interacting with customers and contractors

• Accurately document issues, solutions, and interactions

• Respond to inquiries via telephone, email, or through the ticket tracking system

• Maintain and update records and tracking databases

• Collaborate with senior staff on recurring issues

• Deliver Tier 1 customer and contractor service related to programs and systems

⛳️ Requirements

• Candidates must reside in New York State

• A High School Diploma is required

• Strong written and verbal communication skills

• If applicable, fulfill all DOT qualification requirements and adhere to all relevant federal, state, and local transportation regulations

• Preferred: 1 year of experience in a call center environment

• Preferred: 1 year of experience with Microsoft Suite

• Applicants must be authorized to work in the country where the position is based without employer sponsorship or support

• Successful candidates are required to pass pre-employment checks

🏝️ Benefits

• Medical, Dental, and Vision Insurance

• Company-paid health care concierge service

• 401(k) with company match

• Paid vacation, sick leave, personal time, and parental leave

• Paid Volunteer Time

• Employee Recognition Program – convert recognition points into gift cards

• Employee Assistance Program

• Access to on-demand training courses