Senior Onboarding Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the deployment strategy for a diverse range of clients

• Strategically plan, organize, and manage all stages of the deployment lifecycle to guarantee timely delivery

• Actively engage in managing project objectives and motivate teams to achieve clients’ business goals by addressing issues, risks, decisions, and action items

• Work collaboratively across various departments, including sales, product, and support, to find solutions that meet our clients' needs and ensure we surpass expectations in achieving objectives

• Interact with different stakeholders, including senior leadership teams (C-level executives, senior leaders) and project-level contributors such as cloud service consultants, product management, and engineering

• Challenge, provide recommendations, and guide teams while managing client expectations throughout the engagement

• Assess project objectives, formulate a strategy to fulfill those objectives, and drive project team members, client stakeholders/SMEs, and potentially other third parties to reach those goals while considering the client environment and any execution constraints

⛳️ Requirements

• Extensive experience in leading the delivery of enterprise-level customer deployment projects

• Management of technical projects involving both client and vendor participants and stakeholders

• Comprehension of the value proposition offered by Ping Identity

• Capability to present to C-level executives (CIO, CEO, CTO, CISO, etc.), as well as to technical subject matter experts

• Familiarity with technology principles and services encompassing infrastructure, business applications, data management, security, application platforms, and consumer-facing technology

• Knowledge of project management best practices for large, complex projects, including enterprise cloud migration or cloud deployment initiatives

• Ability to lead individuals, teams, or multiple groups effectively

• Exceptional written and verbal communication skills with team members and audiences at all levels

• Experience in planning and overseeing the preparation and dissemination of project communications

• ‘Player Coach’ mentality - managing the client relationship and undertaking necessary actions to ensure success

• Strong people management skills, including the capacity to influence, negotiate, and achieve results

• Proven ability to manage conflicting priorities and escalations under pressure

• Willingness to travel to client sites for professional service delivery as needed (less than 25% travel)

🏝️ Benefits

• Generous PTO & Holiday Schedule

• Parental Leave

• Progressive Healthcare Options

• Retirement Programs

• Opportunity for Education Reimbursement

• Commuter Offset (Specific locations)