Senior Network Engineer, End User Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical delivery of enterprise network initiatives, encompassing SD-WAN implementations, firewall migrations, switching enhancements, wireless setups, and network redesigns.

• Diagnose complex network problems within client environments and ascertain root causes.

• Collaborate with project managers on defining scope, timelines, and execution strategies.

• Act as the technical authority on implementation tasks.

• Work alongside technicians on escalated support inquiries.

• Record solutions, uphold technical documentation, and formulate knowledge base entries.

• Relay technical insights, risks, and suggestions to clients and stakeholders with varying technical backgrounds.

• Provide mentorship to Tier 1 and Tier 2 engineers.

• Monitor time, project activities, ticket updates, and client assignments through ConnectWise.

• Engage in continuous certification training.

⛳️ Requirements

• Solid hands-on experience in leading enterprise network projects from the design phase through to implementation.

• In-depth technical understanding of routing, switching, firewalls, SD-WAN, wireless frameworks, and high-availability design.

• Capability to diagnose intricate issues by comprehensively assessing client environments.

• Proficient written communication skills for documentation, diagrams, knowledge articles, and updates for clients.

• Ability to articulate technical issues to stakeholders with varying levels of technical expertise.

• Comfort in navigating multiple client environments while managing scheduled tasks alongside urgent issues.

• Practical knowledge of QoS for voice and video traffic, 802.1x, authentication systems, and multi-vendor enterprise networking.

• Minimum of 3 years of network engineering experience, including responsibility for enterprise implementations.

• Experience in MSP, consulting, or other multi-client settings is highly preferred.

• Familiarity with Cisco, Fortinet, Palo Alto, Meraki, or similar enterprise networking technologies.

• Competence in reading and producing maintainable network documentation and diagrams.

• Certifications such as CCNP, Fortinet NSE7, or Palo Alto PCNSE are valued; equivalent practical experience will also be considered.

• Must possess eligibility to work in the United States.

🏝️ Benefits

• 100% fully remote work environment.

• Generous paid time off, including holidays and additional float holidays.

• Highly competitive and adaptable medical, dental, and vision benefits packages.

• 401(k) plan with a substantial employer matching contribution.

• Customized life and disability insurance options.

• Complete reimbursement for approved professional certification and career development opportunities.

• Monthly stipend for mobile phone plans and internet services.

• Opportunities for professional growth.

• Dynamic and collaborative work atmosphere.