Senior MyChart Epic Analyst

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Deliver end-user assistance, analyze and diagnose system issues, pinpoint root causes, and resolve problems or escalate matters to relevant IT personnel when it falls outside one's area of responsibility or expertise.

• Collaborate with vendors to troubleshoot and rectify system issues, enhancing product performance and usability.

• Offer recommendations to vendors for system enhancements.

• Address technical challenges that arise during installation and maintenance activities.

• Design, implement, and support applications while ensuring continuous optimization and performance.

• Convert technical requirements into development specifications and provide support for product management.

• Assess and document system updates, upgrades, and their impacts in conjunction with analysts and end users.

• Engage in system implementations, upgrades, and ongoing improvement initiatives.

• Conduct system testing, validation, and quality assurance to guarantee compliance and optimal system functionality.

• Develop and maintain documentation, including build specifications, test scripts, and training materials, and deliver training when necessary.

• Collaborate with clinical staff and IT professionals to assess, design, develop, test, implement, and maintain systems.

• Work alongside clinical staff and IT teams to ensure workstations, printers, scanners, mobile devices, and other peripherals meet the functional and compatibility standards of Epic applications.

• Strategically lead and collaborate on cross-functional application initiatives with application and operational teams to guarantee seamless integration, streamlined workflows, and optimal system performance.

• Maintain vendor certifications necessary to support the application areas of responsibility for the analyst.

• Assist with system integrations and interoperability efforts with other third-party applications and interfaces.

• Provide support as needed for after-hours activities such as go-lives, upgrades, downtimes, and other special projects.

⛳️ Requirements

• A bachelor's degree is mandatory or equivalent experience.

• A minimum of three (3) years of relevant experience is essential.

• A combination of post-high school education, job-related certification, and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.

• Certification(s): MyChart, with EpicCare Ambulatory certification being optional.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Other resources.