Senior Member Services Advocate

This is a fully remote position, open to applicants in Alabama, +28 more states.

📋 Description

• Delivers exceptional support to incoming callers regarding Health Spending Accounts, COBRA, Retiree, or Exchange inquiries and requests.

• Aids in enrollment processes related to Health Spending Accounts, COBRA, Retiree, or Exchange programs.

• Professionally handle inbound calls with high energy, a positive demeanor, and a touch of charm.

• Accurately and thoroughly respond to caller inquiries while documenting call details as appropriate.

• Ensure compliance in all processing areas, completing all transactions in a timely and accurate manner.

• Take ownership of the entire process from the receipt of work through to resolution.

• Willingness to step in and assist as needed. This is a hands-on role that requires understanding of our business, our clients' operations, and processes to effectively support others in their roles.

• Operate under general supervision while adhering to established procedures.

⛳️ Requirements

• A minimum of 3 years’ experience with Health Spending Accounts, COBRA, Retiree, or Exchange is mandatory and non-negotiable.

• Ideally, 5+ years’ experience with Health Spending Accounts, COBRA, Retiree, or Exchange.

• A strong customer-focused mindset.

• Comfortable with technology since we are a tech-driven company!

• Capacity to diagnose and take ownership of technology-related issues.

• Willingness to embrace new technology as it becomes integrated within the organization.

• Excellent interpersonal skills to maximize success in every opportunity.

• Outstanding phone etiquette and communication abilities.

• A team-oriented individual who strives for excellence.

🏝️ Benefits

• Comprehensive benefits package

• Health Spending Account

• COBRA

• Retirement plans