Senior Manager, Technical Writing

📋 Description

• Lead, mentor, and develop a team of technical writers.

• Conduct regular one-on-one meetings, offer constructive feedback, and assist in career progression.

• Establish the documentation vision, encompassing tool selection, style guidelines, and information architecture.

• Serve as the primary link between Engineering, Product Management, and Support to ensure documentation is seamlessly integrated into the Software Development Life Cycle.

• Prioritize projects and oversee the team’s capacity to meet stringent release deadlines without compromising quality.

• Formulate and execute a documentation strategy within a cross-functional organization that fosters usability and innovation in documentation.

• Review documentation for consistency across processes by applying established standards and style guidelines.

• Maintain and enhance our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines).

• Convert complex, technical content into clear and concise documentation targeted at audiences such as Engineers, Product Managers, Architects, and Senior Leadership.

• Produce technical documentation for APIs, SDKs, and integrations.

• Simplify complex concepts into understandable logical constructs using architectural diagrams and accompanying descriptions.

• Write in a formal technical writing style (e.g., active voice, implied you, consistent tenses, etc.).

• Conduct thorough interviews with subject matter experts to gain a comprehensive understanding of the architecture or products.

• Collaborate daily with engineers, product managers, and architects to develop, publish, and maintain high-quality, customer-centric documentation.

• Utilize metrics and other data forms to assess the effectiveness of content, identify areas needing review, and inform planning and prioritization.

• Create content that enhances searchability for SEO and LLM optimization.

• Manage and continuously update the content management system(s) for documentation.

⛳️ Requirements

• Bachelor’s degree or equivalent military experience.

• A minimum of 10 years of experience in writing technical documentation for software solutions.

• At least 4 years of experience in people management.

• Minimum of 3 years of experience working with Markdown and Git.

• Over 5 years of experience with documentation authoring tools, such as Hugo, GitBook, and Confluence.

• Proven experience in writing technical documentation for data security software.

• Proficient in transforming highly technical content into clear and practical customer-focused materials.

• Ability to collaborate with developers to convert their content into easily understandable documentation.

• Familiarity with writing in an Agile software development framework.

• Strong understanding of data management technologies and processes.

• Over 3 years of experience with the Software Development Life Cycle (SDLC).

• More than 3 years of experience in software development.

• At least 1 year of experience in the financial services sector.

• Over 3 years of experience working in an Agile environment.

🏝️ Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits designed to support your overall well-being.